Medical Office Manager (CPPM) (Vouchers Included)

Medical office managers and administrative medical assistants are versatile and valuable members of the healthcare team who can handle a broad range of duties, including patient registration, telephone, scheduling, medical records, accounts receivable, data entry, compliance regulations, human resources, and health information.

This in-depth program combines several programs, Medical Terminology, Microsoft Word, Microsoft Excel, Certified Medical Administrative Assistant (CMAA), Certified Electronic Health Records Specialist (CEHRS), and Certified Physician Practice Manager (CPPM), to give you the foundation and training needed to be a Medical Office Manager.

Managing a physician's office requires a wide range of skills. This course covers the competencies required, including effective patient flow, revenue cycle management, compliance regulations, human resources, health information, and general business processes.

The medical terminology course introduces key concepts of medical language and human anatomy, emphasizing the interconnectedness of body systems in health and disease. Students with prior knowledge can optionally test out by achieving a minimum score of 80%, replacing course content if desired. It is important to understand that this course feature only applies to the online Medical Terminology course.

Microsoft Office skills are important skills to have in any profession or workplace. Being able to work with Office programs is a must in today's workplace, you will learn essential introductory and advanced skills in Microsoft Word and Excel.

In Certified Medical Administrative Assist (CMAA) you will learn how to handle the increasing complexities of healthcare management and patient care in offices of physicians, offices of other providers, clinics, urgent care centers, ambulatory surgery centers, hospital departments and emergency rooms, home health agencies, assisted living facilities, educational institutions and group homes. This medical office manager certification course also includes an opportunity to participate in unpaid work experience.

During this medical office manager training course, you will get hands-on practice using real EHR software and learn the benefits these systems provide compared to traditional paper records and understand not only medical terms themselves, but also their application.

The Certified Physicians Practice Manager (CPPM) section will cover the requirements of managing the revenue cycle, compliance regulations, human resources, health information, and general business processes that make practice management a challenging yet rewarding profession. You will finish with the knowledge to achieve your CPPM certification.

Upon completion of this course, you will be ready to take the Certified Physician Practice Manager (CPPM) exam, offered by the American Academy of Professional Coders (AAPC), the Certified Medical Administrative Assistant (CMAA) and the Certified Electronic Health Records Specialist (CEHRS) national certification exams offered by the National Healthcareer Association (NHA). You will receive study guide materials, practice exams, AAPC membership, and a voucher for each exam.

Funding Disclaimer: For Workforce Innovation and Opportunity Act (WIOA) funded students, please consult with your funding source representative before taking advantage of this course's test-out feature. Different funding programs may have specific requirements and/or restrictions. If you attempt the test-out feature(s) in the Medical Terminology course without getting approval, your funding benefits may be jeopardized.

What you will learn

• Understand basic functionality and advanced Microsoft Excel techniques
• Create spreadsheets, learn to use formulas and work within lists
• Master an understanding of Microsoft Word
• Develop the skills needed to process word documents
• Know how to create Word documents that are well-organized and professional
• Learn what is required to succeed as a Medical Administrative Assistant
• Master multitasking as it relates to scheduling appointments, processing insurance requests, maintaining records and corresponding with patients
• Learn best financial practices for a medical center
• Master the fundamentals of medical terminology and ethical best practices
• Understand the basics of working with medical documents, medical billing, and coding processes
• Learn to manage patient visits, arrange follow-up care, and issue prescriptions
• Keep track of vital information such as patient allergies and medications
• Understand how to best read and interpret health records

How you will benefit

• Become proficient in Microsoft Excel and use these skills in any future employment position
• Increase your speed and efficiency in creating Word documents, which are used widely in most academic and office settings
• Learn how to effectively communicate with prospective patients and fellow professionals in the medical industry
• Understand how to create positive, efficient experiences for patients to make them more comfortable
• Be prepared for the Certified Medical Administrative Assistant (CMAA) national certification exam
• Establish the appropriate EHR for your practice
• Prepare to take the National Healthcareer Association's (NHA) CEHRS certification exam
• Jump-start your career as a health information clerk, medical records coordinator, electronic medical records technician, or electronic medical records specialist
• Be prepared to take the Certified Physician Practice Manager (CPPM) exam
• Professionalism represents the type of behavior that demonstrates your moral, ethical, and respectful attributes when interacting with patients and coworkers
• The medical assistant has a critical role in the ambulatory care setting, performing administrative tasks under the direction of the provider
• An increasing number of employers now require that their medical assistants be certified, showing they have met certain educational requirements and are committed to continuing their education moving forward

1. Microsoft Essentials
   1. Introduction to Microsoft Word
   2. Introduction to Microsoft Excel
   3. Intermediate Microsoft Excel
2. Medical Terminology
1. Getting Started
2. How to Take This Course
3. Test-Out Exam 1: Lessons 1–Midterm Exam
4. Introduction to Medical Terminology and the Human Body in Health and Disease
5. The Musculoskeletal System
6. The Cardiovascular System
7. The Lymphatic and Immune Systems
8. The Respiratory System
9. The Digestive System
10. The Urinary System
11. Midterm
12. Test-Out Exam 2: Lessons 8–Final Exam
13. The Nervous System
14. Special Senses: The Eyes and Ears
15. The Integumentary System
16. The Endocrine System
17. Mental Health
18. Male and Female Reproductive Systems
19. Diagnostic Procedures, Nuclear Medicine, and Complementary Medicine
20. Final Exam
3. Certified Medical Administrative Assistant
   1. Medical Assisting Foundations
   2. Professional Behavior
   3. Legal and Ethical Issues
   4. The Art of Communicating
   5. Telecommunications, Telephone Professionalism, and Telephone Techniques
   6. Written Communications
   7. Medical Office Environment
   8. Patient Scheduling
   9. Managing Medical Records
   10. Introduction to Health Insurance
   11. Medical Coding: An Overview
   12. Patient Accounts
   13. Insurance Claims, Patient Billing, and Collections
   14. Daily Financial Practices
   15. Managing the Office
   16. Pharmacology
   17. Certification
   18. Preparing for Your Career
4. Certified Electronic Health Records Specialist
   1. An Overview of EHR and CEHRS
   2. An Introduction to MOSS 3.0
   3. History of EHRs
   4. Steps to EHR Implementation
   5. The EHR Framework
   6. HIPAA Requirements and EHR Systems
   7. The EHR and Record Content
   8. Lists, Treatment Plans, Orders, and Results
   9. Patient Visit Management
   10. Coding, Billing, and Practice Reports
   11. Patient Communications
   12. Practice Reports, Research, Registries, and Reportable Events
   13. Personal Health Records and Continuing Care Records
5. Certified Physician Practice Manager
1. Introduction to health care business processes and workflow
2. Principles of physician reimbursement
3. Health care revenue cycle management
4. Basic principles in medical office accounting
5. Health care reform
6. Quality in health care
7. Electronic medical records (EMRs)
8. Modern health IT and interoperability
9. HIPAA and patient data security
10. Fraud and abuse and corporate compliance
11. Marketing and business relationships
12. Space planning and operational flows
13. Business continuity

Requirements:

Hardware Requirements:

• This course must be taken on a PC. Macs are not compatible.

Software Requirements:

• PC: Windows 10 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred to access the course content. Microsoft Edge and Safari are also compatible.
• Microsoft Office 365, 2021, or 2019 (not included in enrollment). While you can use an older version of Microsoft Office, if you do, there will be some differences between your version and what you see in the course.
• Microsoft Word Online
• Adobe Acrobat Reader
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment. The following textbooks will be shipped to you approximately 7-10 business days after enrollment:

• Merriam-Websters Medical Desk Dictionary
• Medical Assisting: Administrative & Clinical Competencies, by Michelle Blesi
• Workbook to Accompany Medical Assisting: Administrative & Clinical Competencies, by Michelle Blesi

The following digital textbook for the Medical Terminology course are accessed via links in the lessons:

• Medical Terminology for Health Professions (eBook)
• You will receive an access code from your instructor to access your MOSS 3.0. MOSS 3.0 is the simulated EHR you will be using during the course for your assignments.

Please note: You will receive a digital book if the physical book is on backorder.

Prerequisites:

There are no prerequisites to take this course.

Certification Requirements:

A minimum of two years of health care experience is strongly recommended. Additionally, in order to sit for national certification exams, candidates must have a high school diploma or equivalent. Certification exams offered by AAPC and NHA are only available online to candidates located in the US.

Carline Dalgleish

Carline Dalgleish has worked in medical office administration for over 30 years. She holds a bachelor's degree in Business Information Systems, a master's degree in Leadership, and a post-baccalaureate certificate in Health Information Management. She is a Registered Health Information Administrator and an AHIMA Approved ICD-10-CM/PCS Trainer. Dalgleish is the author of an ICD-10 coding system and also owns her own consulting firm, AnnGrant Educational Services.

Stacey O'Brien

Stacey O'Brien has more than 10 years of experience in medical coding and reimbursement. Ms. O'Brien has been a risk adjustment coder for a Medicare advantage plan, audited medical records for a consulting firm, and currently supervises the coding and electronic claims submission process for a group medical practice. She has a bachelor's degree from the University of Pittsburgh and a CPC coding certification from the AAPC.

Sharon L. Blackford

Sharon L. Blackford, MA, BA, RMA, has over 30 years of experience in the medical field. She has a Master's degree in Organizational Management, a Bachelor's degree in Business Management, and has served as a Registered Medical Assistant since 1994. Sharon was an active duty Clinical Specialist in the U.S. Army for 10 years. Sharon later moved to the Gulf Coast to accept a position as the Director of Education of Blue Cliff College and was promoted to Campus Director.

Rachael Delekta

Rachael Delekta is an MBA in Healthcare Administration and Certified Electronic Health Records Specialist. Rachael has been in the health care field for over ten years. She has worked mostly on the insurance side of things, as a customer service manager for dental insurance, a claims and customer service coach, and a workers' compensation case management biller and auditor. She works daily with medical records and healthcare software.

Leanne Walls

Leanne Walls, CPC, CHC, has over twenty years of experience in coding, compliance and practice management. She currently manages a large multi-specialty group practice with over 100 physicians. She has contributed education support in reviewing curriculum, writing practice management related articles and presenting on coding and practice management topics.

Nancy Smith

Nancy Smith has over 30 years of experience in the healthcare industry. Her clinical experience includes working as a medical assistant for a network of rural health clinics, and as a medical coder, insurance claims specialist, and medical records auditor. She worked as a medical office manager for ten years, where she recruited and trained all medical assistants. Nancy holds a bachelor's degree in vocational education and has developed and taught medical assistant programs.

Bunny Reeves

Bunny Reeves is the senior ambulatory surgery coder at the Maimonides Medical Center in Brooklyn, New York. She trains student coders at Maimonides Medical Center and previously trained and supervised entry-level coders at Staten Island's St. Vincent Medical Center. Reeves is a Certified Coding Specialist, accredited by the American Health Information Management Association (AHIMA).

Jennifer Della'Zanna

Jennifer Della'Zanna has more than 20 years of experience in the healthcare industry, having worked as a medical transcriptionist, practice administrator, biller, and coding specialist. She writes courses and study guides on the use of technology in health care and regularly contributes to publications about health issues. Della'Zanna is a member of the American Academy of Professional Coders and the Association for Healthcare Documentation Integrity. She holds a Bachelor of Arts from Albright College.

LaTisha Cottingham

LaTisha Cottingham has over 20 years of experience in the healthcare industry. She has six years of teaching experience in the field of medical billing and coding and Medical Assisting. Currently she is employed as an HIM Analyst for a Long-Term Care establishment that is based out of Alabama. Previously she was employed as the lead instructor for the Allied Health Department for a local career institute. LaTisha's field of expertise is in the area of physician-based inpatient coding and Emergency Department coding. The certifications that she holds are as follows: a Registered Health Information Technician (RHIT), a Certified Professional Coder (CPC), and a Certified Clinical Medical Assistant (CCMA). In preparation for ICD-10-CM, LaTisha received her ICD-10-CM/PCS Trainer Certification from American Health Information Association (AHIMA), where she is currently a member. LaTisha is also a member of the American Academy of Professional Coders (AAPC) and the National Healthcare Association (NHA) where she is a test proctor.

Medical Terminology Instructors

Our medical terminology course section is taught by multiple experienced instructors. See here for a full list of these instructors.

How much does a medical office manager make?

According to Indeed.com, the average medical office managers salary in the United States is just over $66,400. However, you may be able to command a higher salary upon entering the profession by possessing a certification to prove to employers that you have what it takes to run their medical office efficiently.

This course also serves as preparation for five certification exams, including Microsoft Word, Excel, and the Certified Physician Practice Manager (CPPM) exam, offered by the American Academy of Professional Coders (AAPC), along with the Certified Medical Administrative Assistant (CMAA) and the Certified Electronic Health Records Specialist (CEHRS) national certification exams offered by the National Healthcareer Association (NHA).

What does a medical office manager do?

A medical office manager holds various responsibilities, including managing patient records, handling payrolls, billings, office budgets, and hiring and training administrative personnel. In this profession, you can also expect to oversee an entire facility, a specific clinical area or department, or a medical practice for a group of physicians.

Other potential duties include supervising the front office staff, updating office procedures, and complying with the Health Insurance Portability and Accountability Act (HIPAA), all while adapting to healthcare laws, regulations, and technology changes.

What are the experience requirements for a medical office manager?

Employers generally prefer that applicants possess 1-3 years of experience in a medical office setting and 1-2 years of management experience. With that in mind, this course is a great way to show potential employers you have the fundamentals and skill set needed to perform the duties required of you.

What is the job market like for medical office managers?

According to the BLS, medical and health service managers' job prospects are strong, with an expected 136,200 new jobs by 2032, equating to 28% growth, much faster than average. As the need for physicians and other healthcare workers, medical procedures, and healthcare facilities grow, there will be greater demand for managers who organize and manage medical information and healthcare staff. In addition, there should also be increased demand for nursing care facility administrators as the population grows older.

Does this course prepare you for a certification?

Yes, you will be prepared for the Certified Physician Practice Manager (CPPM) exam, offered by the American Academy of Professional Coders (AAPC), the Certified Medical Administrative Assistant (CMAA) and Electronic Health Record Specialist (CEHRS) national certification exams offered by National Healthcareer Association (NHA) and receive exam vouchers after successful completion of the course and financial obligation.

Can I test-out of medical terminology content if I have previous knowledge of medical terminology?

Yes. This course includes two, optional, Test-Out Exam features that will allow you to test out of content and graded assessments if your score demonstrates the level of mastery required (80%). It does not count toward your overall score in this course if you do not achieve the minimum score required for mastery. Please note: Third party funded students may not be eligible.

When can I start this course?

This course is open enrollment, so you can register and start the course whenever you are ready. Access to your course can take 24-48 business hours.

How long does it take to complete this course?

After you register, you will receive 18 months to complete the course. The time allotted for completion has been calculated based on the number of course hours.

What if I don't have enough time to complete the course within the time frame provided?

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact the student advising team to see what options you may have available to work out a suitable completion date. Please note that an extension fee may be charged.

What kind of support will I receive?

Our courses are designed to accommodate various learning preferences. Depending on the course structure, you may get different forms of support. Self-paced courses are designed to be user-friendly and independent, minimizing the need for external support. In courses with instructors, our direct platform support feature includes opportunities for questions, discussions, and remediation, with email and phone support available for select courses. Our student advising team is available to guide you on program requirements and administrative requests, but they do not provide assistance with course content. Our goal is to provide you with the necessary support for success, whether it's through self-paced exploration, direct communication, or guidance from our advising team.

What happens when I complete the course?

Upon successful completion of the course, you will be awarded a certificate of completion. In addition, you will receive exam vouchers for the Certified Physician Practice Manager (CPPM), offered by the American Academy of Professional Coders (AAPC), the Certified Medical Administrative Assistant (CMAA), and Electronic Health Record Specialist Certification (CEHRS) national certification exams offered by National Healthcareer Association (NHA) after successful completion of the course and financial obligation.

Am I guaranteed a job?

Hope Training Academy courses will help you gain the skills you need to obtain an entry-level position in most cases. However, you should always research the job market in your area before enrolling.

Can I get financial assistance?

Hope Training Academy courses are non-credit, so they do not qualify for federal aid, FAFSA, and Pell Grant. In some states, vocational rehab or workforce development boards may provide funding to take our courses. Additionally, you may qualify for financial assistance if you meet certain requirements. Learn more about financial assistance.

How can I get more information about this course?

If you have questions that are not answered on our website, representatives are available by phone. You can also call us at 1-855-532-7642 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us."