ITIL v4 Foundation (Voucher Included)

This exciting and dynamic online ITIL 4 Foundation certification course is designed for IT leaders, practitioners, support staff, and staff interfacing with the organization's digital and information systems functions. You will gain a practical understanding of the key concepts, common language, principles, and practices that enable successful management of modern IT-enabled services.

During this ITIL 4 certification training, dive into essential exam objectives like understanding the key components of ITIL v4 and its role in modern IT service management, exploring the Service Value System (SVS) and the 4 Dimensions of Service Management, and learning about the relationships between service providers and consumers. You will also familiarize yourself with the 7 Guiding Principles and the Continual Improvement Model.

After completing the course, you will be prepared for the ITIL 4 Foundation exam. This course offers enrollment with an ITIL 4 Foundation exam voucher. The voucher is prepaid access to sit for the certifying exam upon eligibility.

What you will learn

• Key IT service management concepts
• How ITIL guiding principles can help and organization to adopt and adapt service management
• The 4 Dimensions of Service Management
• The purpose and components of the service value system
• The activities of the service value chain and how they interconnect
• Know the purpose of key ITIL practices

How you will benefit

• Become prepared for the ITIL 4 Foundation exam
• Advance skills in IT service management
• Become more efficient in the delivery of quality digital services

1. Overview
   1. Introduction to ITIL v4 and Exam Objectives
   2. Overview of ITIL v4 and the Service Value System
2. Framework
   1. The 4 Dimensions of Service Management
   2. What is Service
   3. Providers and Consumers
3. Guiding Principles
   1. The 7 Guiding Principles
   2. The Continual Improvement Model
4. Service Value
   1. The Service Value Chain
   2. ITIL Practices Overview
   3. Continual Improvement
5. Practices
   1. Information Security Management
   2. Relationship Management
   3. Supplier Management
   4. Service Level Management
   5. Incident Management
   6. Problem Management
   7. Service Request Management
   8. Monitoring and Event Management
   9. Change Enablement
   10. Service Desk
   11. IT Asset Management
   12. Service Configuration Management
   13. Release Management
   14. Deployment Management

Requirements:

Hardware Requirements:

• This course can be taken on either a PC, Mac, or Chromebook.

Software Requirements:

• PC: Windows 8 or later.
• Mac: macOS 12 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.
• Virtual Labs included with course
• Microsoft Word Online
• Adobe Acrobat Reader
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

The instructional materials required for this course are included in enrollment.

Prerequisites:

Familiarity with IT terminology and IT-related work experience is recommended.

Certification Requirements:

To learn more about the ITIL v4 Foundations exam.

Raymond Lacoste

Raymond Lacoste is a highly recognized instructor and IT professional who holds the Cisco Sirius Instructor Award. He has authored Cisco Press publications on the Cisco ENARSI and Cisco TSHOOT exams.

Raymond's areas of expertise include Cisco Enterprise networking, Cisco Routing and Switching, Cisco Datacenter Networking, ITIL, and Amazon AWS. He also holds certifications in Cisco CCSI, Cisco CCNP Routing and Switching, Cisco CCNP Enterprise, ITIL Foundations, ITIL Practitioner, ITIL Intermediate, Amazon AWS System Operations, Amazon AWS Architect, Amazon AWS Developer, and CISSP.

In addition to his certifications and experience, Raymond's engaging instruction style makes even the most obscenely complicated or obtuse concepts relatable and understandable. Outside of class, he enjoys dominating both on the golf course and the basketball court.

How much does the ITIL v4 Foundation exam cost?

You can expect to pay $669 to take the ITIL 4 exam. However, the cost of the exam is included with this course.

What is the ITIL 4 Foundation certification?

According to Axelos, the ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.

The ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.

The course will help you to understand:

• How modern IT and digital service organizations operate
• How value streams increase speed and efficiency
• How cultural or behavioral principles guide work that benefits the wider organization
• How to use commonly used service management terms and concepts

Does this course prepare you for a certification?

Yes, this course helps prepare students for the ITIL 4 Foundation exam, which is provided through PeopleCert.

How long does it take to complete this course?

After you register, you will receive three (3) months to complete the course. The time allotted for completion has been calculated based on the number of course hours.

When can I start this course?

This course is open enrollment, so you can register and start the course whenever you are ready. Access to your course can take 24-48 business hours.

What if I don't have enough time to complete the course within the time frame provided?

The time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact the student advising team to see what options you may have available to work out a suitable completion date. Please note that an extension fee may be charged.

What kind of support will I receive?

Our courses are designed to accommodate various learning preferences. Depending on the course structure, you may get different forms of support. Self-paced courses are designed to be user-friendly and independent, minimizing the need for external support. In courses with instructors, our direct platform support feature includes opportunities for questions, discussions, and remediation, with email and phone support available for select courses. Our student advising team is available to guide you on program requirements and administrative requests, but they do not provide assistance with course content. Our goal is to provide you with the necessary support for success, whether it's through self-paced exploration, direct communication, or guidance from our advising team.

What happens when I complete the course?

Upon successfully passing the final exam, you will be awarded a certificate of completion from the school or organization that you registered through.

Am I guaranteed a job?

Hope Training Academy courses will help you gain the skills you need to obtain an entry-level position in most cases. However, you should always research the job market in your area before enrolling.

Can I get financial assistance?

Hope Training Academy courses are non-credit, so they do not qualify for federal aid, FAFSA, and Pell Grant. In some states, vocational rehab or workforce development boards may provide funding to take our courses. Additionally, you may qualify for financial assistance if you meet certain requirements. Learn more about financial assistance.

How can I get more information about this course?

If you have questions that are not answered on our website, representatives are available by phone. You can also call us at 1-855-532-7642 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us."