COVID Readiness for Servers and Waitstaff

With the looming fear of contracting COVID-19, customers want to know that hotels, restaurants, and food service businesses are doing everything possible to maintain a safe and sanitized environment.

Enrolling in the COVID Readiness for Servers and Waitstaff course drives home the message that you are committed to prioritizing the wellbeing of your staff and guests.

The Academy for Hospitality Arts is seated in the belief that exceptional service starts with intentional planning. With 130 years of combined experience across an array of settings– including hotels, restaurants, county clubs, fine dining, and entertainment complexes–we are the heartbeat of hospitality. Our mission is to educate, enrich and inspire hospitality professionals leveraging our collective knowledge managing more than 10,000 events across the globe.

What you will learn

• What COVID-19 is
• CDC (Center for Disease Control) and WHO (World Health Organization) regulations for testing, quarantining, and isolation
• Federal, state, and local regulations for cleaning and disinfection to prevent COVID-19 spread

How you will benefit

• Learn key facts regarding COVID-19
• Be able to explain the types of tests available and need for both quarantine and isolation
• Learn the regulations for cleaning, sanitizing, and disinfection required in the hospitality industry
• Understand the importance of PPE (personal protective equipment)

1. COVID-19 What It Is and How Does It Spread
2. Symptoms of COVID-19
3. Protecting Yourself From COVID-19
4. Personal Protective Equipment (PPE) - Masks
5. Personal Protective Equipment (PPE) - Gloves
6. Cleaning, Sanitizing & Disinfecting
7. Testing for COVID-19
8. Duration of Isolation and Quarantine for Adults with COVID-19

Requirements:

Hardware Requirements:

• This course can be taken on either a PC or Mac.

Software Requirements:

• PC: Windows 7 or later.
• Mac: macOS 12 or later.
• Browser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.
• Adobe Acrobat Reader
• Software must be installed and fully operational before the course begins.

Other:

• Email capabilities and access to a personal email account.

Instructional Material Requirements:

Prerequisites:

There are prerequisites to complete this course online.

Michael J. DiPeri

AHA President and Founder Michael J. DiPeri continuously leverages his 38+ years of experience to educate, enrich, and inspire hospitality professionals. Following a series of sales and service roles, Michael created an event resource company in 1997, Yipeee, Inc. Establishing his own business enabled him to pour his experience into consulting, staffing, and event management services for industry leaders and celebrity chefs. Since then, he has successfully launched an enterprise event software and premier event staffing company.

From developing groundbreaking training programs to leading multi-day trainings for 1000+ students, Michael is dedicated to helping those around him exceed expectations. He is a graduate of Farmingdale State College SUNY in Long Island.

Richard Hawk

Richard Hawk's 30+ year career is seated in safety and service excellence. A graduate of the University of Iowa, his portfolio includes more than 4,000 events and roles such as event captain, event planner, and director of service. Noteworthy professional experiences include serving dignitaries such as President Clinton, President Obama and Mikhail Gorbachev.

As Corporate Captain at AHA, Richard continuously invests in learning opportunities to elevate course content and training concepts for students. He recently completed more than a dozen certifications, including COVID-19 food handling, hospitality leadership, DE&I communications, COVID-19 safety, and contact tracing and dining precautions.

Stephen Ruggieri

Stephen Ruggieri is an accomplished event manager and training leader with 25 years of career experience. Focused on business and development, Stephen has pursued various roles to nurture his passion, including positions in event planning and production, training and development, and serving as head of hospitality for Bloomberg L.P. He is a graduate of the University of Rhode Island.

Stephen's career highlights include serving the Dali Lama, The Duke and Duchess of Cambridge, Donna Karen, Dianna Ross, Dolce & Gabbana, Diane von Fürstenberg, Giorgio Armani, and working on the grand opening of Atlantis in Dubai. He currently serves as Director of Training and Development for AHA, where he leverages his background to create accessible learning frameworks that instill compassion and confidence in hospitality professionals.

Does this course prepare you for a certification?

No.

When can I start this course?

This course is open enrollment, so you can register and start the course whenever you are ready. Access to your course can take 24-48 business hours.

How long does it take to complete this course?

After you register, you will receive 3 months to complete the course. The time allotted for completion has been calculated based on the number of course hours.

What if I don't have enough time to complete the course within the time frame provided?

If you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee will be charged. If you are funded through a third-party organization, approval may also be required.

What kind of support will I receive?

Our courses are designed to accommodate various learning preferences. Depending on the course structure, you may get different forms of support. Self-paced courses are designed to be user-friendly and independent, minimizing the need for external support. In courses with instructors, our direct platform support feature includes opportunities for questions, discussions, and remediation, with email and phone support available for select courses. Our student advising team is available to guide you on program requirements and administrative requests, but they do not provide assistance with course content. Our goal is to provide you with the necessary support for success, whether it's through self-paced exploration, direct communication, or guidance from our advising team.

What happens when I complete the course?

Upon successfully passing the final exam, you will be awarded a certificate of completion from the school or organization that you registered through.

Am I guaranteed a job?

ed2go courses will help you gain the skills you need to obtain an entry-level position in most cases. However, you should always research the job market in your area before enrolling.

Can I get financial assistance?

ed2go courses are non-credit, so they do not qualify for federal aid, FAFSA, and Pell Grant. In some states, vocational rehab or workforce development boards may provide funding to take our courses. Additionally, you may qualify for financial assistance if you meet certain requirements. To learn more about financial assistance.

How can I get more information about this course?

If you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the "Contact Us."