{"product_id":"itil4-foundation-voucher-included","title":"ITIL v4 Foundation (Voucher Included)","description":"\u003cp class=\"course-intro\"\u003eThis online training course will significantly benefit anyone seeking ITIL 4 certification and those interested in aligning IT with business, controlling or reducing IT costs, improving IT service quality, and balancing IT resources in the most effective manner.\u003c\/p\u003e\u003cul class=\"course-facts\"\u003e\n\u003cli\u003e20 course hrs\u003c\/li\u003e\n\u003cli\u003eCode GES3117\u003c\/li\u003e\n\u003cli\u003eOpen enrollment\u003c\/li\u003e\n\u003cli\u003eSelf paced\u003c\/li\u003e\n\u003c\/ul\u003e\u003cnav class=\"course-nav\"\u003e\u003ca href=\"#overview\"\u003eOverview\u003c\/a\u003e\u003ca href=\"#objective\"\u003eObjective\u003c\/a\u003e\u003ca href=\"#outline\"\u003eOutline\u003c\/a\u003e\u003ca href=\"#requirements\"\u003eRequirements\u003c\/a\u003e\u003ca href=\"#prerequisites\"\u003ePrerequisites\u003c\/a\u003e\u003ca href=\"#instructor\"\u003eInstructor\u003c\/a\u003e\u003ca href=\"#faqs\"\u003eFAQs\u003c\/a\u003e\u003c\/nav\u003e\u003ch3 id=\"overview\"\u003eOverview\u003c\/h3\u003e\u003cdiv class=\"course-sec\"\u003e\n\u003cp\u003eThis exciting and dynamic online ITIL 4 Foundation certification course is designed for IT leaders, practitioners, support staff, and staff interfacing with the organization's digital and information systems functions. You will gain a practical understanding of the key concepts, common language, principles, and practices that enable successful management of modern IT-enabled services.\u003c\/p\u003e\n\u003cp\u003eDuring this ITIL 4 certification training, dive into essential exam objectives like understanding the key components of ITIL v4 and its role in modern IT service management, exploring the Service Value System (SVS) and the 4 Dimensions of Service Management, and learning about the relationships between service providers and consumers. You will also familiarize yourself with the 7 Guiding Principles and the Continual Improvement Model.\u003c\/p\u003e\n\u003cp\u003eAfter completing the course, you will be prepared for the ITIL 4 Foundation exam. This course offers enrollment with an ITIL 4 Foundation exam voucher. The voucher is prepaid access to sit for the certifying exam upon eligibility.\u003c\/p\u003e\n\u003c\/div\u003e\u003ch3 id=\"objective\"\u003eObjective\u003c\/h3\u003e\u003cdiv class=\"course-sec\"\u003e\n\u003cp\u003e\u003cstrong\u003eWhat you will learn\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e \u003cli\u003eKey IT service management concepts\u003c\/li\u003e \u003cli\u003eHow ITIL guiding principles can help and organization to adopt and adapt service management\u003c\/li\u003e \u003cli\u003eThe 4 Dimensions of Service Management\u003c\/li\u003e \u003cli\u003eThe purpose and components of the service value system\u003c\/li\u003e \u003cli\u003eThe activities of the service value chain and how they interconnect\u003c\/li\u003e \u003cli\u003eKnow the purpose of key ITIL practices\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eHow you will benefit\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e \u003cli\u003eBecome prepared for the ITIL 4 Foundation exam\u003c\/li\u003e \u003cli\u003eAdvance skills in IT service management\u003c\/li\u003e \u003cli\u003eBecome more efficient in the delivery of quality digital services\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003ch3 id=\"outline\"\u003eOutline\u003c\/h3\u003e\u003cdiv class=\"course-sec\"\u003e\u003col style=\"list-style-type: upper-roman;\"\u003e \u003cli\u003eOverview \u003col style=\"list-style-type: upper-alpha;\"\u003e \u003cli\u003eIntroduction to ITIL v4 and Exam Objectives\u003c\/li\u003e \u003cli\u003eOverview of ITIL v4 and the Service Value System\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eFramework \u003col style=\"list-style-type: upper-alpha;\"\u003e \u003cli\u003eThe 4 Dimensions of Service Management\u003c\/li\u003e \u003cli\u003eWhat is Service\u003c\/li\u003e \u003cli\u003eProviders and Consumers\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eGuiding Principles \u003col style=\"list-style-type: upper-alpha;\"\u003e \u003cli\u003eThe 7 Guiding Principles\u003c\/li\u003e \u003cli\u003eThe Continual Improvement Model\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eService Value \u003col style=\"list-style-type: upper-alpha;\"\u003e \u003cli\u003eThe Service Value Chain\u003c\/li\u003e \u003cli\u003eITIL Practices Overview\u003c\/li\u003e \u003cli\u003eContinual Improvement\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003ePractices \u003col style=\"list-style-type: upper-alpha;\"\u003e \u003cli\u003eInformation Security Management\u003c\/li\u003e \u003cli\u003eRelationship Management\u003c\/li\u003e \u003cli\u003eSupplier Management\u003c\/li\u003e \u003cli\u003eService Level Management\u003c\/li\u003e \u003cli\u003eIncident Management\u003c\/li\u003e \u003cli\u003eProblem Management\u003c\/li\u003e \u003cli\u003eService Request Management\u003c\/li\u003e \u003cli\u003eMonitoring and Event Management\u003c\/li\u003e \u003cli\u003eChange Enablement\u003c\/li\u003e \u003cli\u003eService Desk\u003c\/li\u003e \u003cli\u003eIT Asset Management\u003c\/li\u003e \u003cli\u003eService Configuration Management\u003c\/li\u003e \u003cli\u003eRelease Management\u003c\/li\u003e \u003cli\u003eDeployment Management\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e\n\u003c\/ol\u003e\u003c\/div\u003e\u003ch3 id=\"requirements\"\u003eRequirements\u003c\/h3\u003e\u003cdiv class=\"course-sec\"\u003e\n\u003cp\u003e\u003cstrong\u003eRequirements:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eHardware Requirements:\u003c\/p\u003e\n\u003cul\u003e \u003cli\u003eThis course can be taken on either a PC, Mac, or Chromebook.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eSoftware Requirements:\u003c\/p\u003e\n\u003cul\u003e \u003cli\u003ePC: Windows 8 or later.\u003c\/li\u003e \u003cli\u003eMac: macOS 12 or later.\u003c\/li\u003e \u003cli\u003eBrowser: The latest version of Google Chrome or Mozilla Firefox is preferred. Microsoft Edge and Safari are also compatible.\u003c\/li\u003e \u003cli\u003eVirtual Labs included with course\u003c\/li\u003e \u003cli\u003e Microsoft Word Online \u003c\/li\u003e \u003cli\u003e Adobe Acrobat Reader \u003c\/li\u003e \u003cli\u003eSoftware must be installed and fully operational before the course begins.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eOther:\u003c\/p\u003e\n\u003cul\u003e \u003cli\u003eEmail capabilities and access to a personal email account.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eInstructional Material Requirements:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThe instructional materials required for this course are included in enrollment.\u003c\/p\u003e\n\u003c\/div\u003e\u003ch3 id=\"prerequisites\"\u003ePrerequisites\u003c\/h3\u003e\u003cdiv class=\"course-sec\"\u003e\n\u003cp\u003e\u003cstrong\u003ePrerequisites:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eFamiliarity with IT terminology and IT-related work experience is recommended.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCertification Requirements:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e To learn more about the ITIL v4 Foundations exam. \u003c\/p\u003e You've got questions.\u003cbr\u003e We're here to help.\u003c\/div\u003e\u003ch3 id=\"instructor\"\u003eInstructor\u003c\/h3\u003e\u003cdiv class=\"course-sec\"\u003e\n\u003cp\u003e\u003cstrong\u003eRaymond Lacoste\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eRaymond Lacoste is a highly recognized instructor and IT professional who holds the Cisco Sirius Instructor Award. He has authored Cisco Press publications on the Cisco ENARSI and Cisco TSHOOT exams.\u003c\/p\u003e\n\u003cp\u003eRaymond's areas of expertise include Cisco Enterprise networking, Cisco Routing and Switching, Cisco Datacenter Networking, ITIL, and Amazon AWS. He also holds certifications in Cisco CCSI, Cisco CCNP Routing and Switching, Cisco CCNP Enterprise, ITIL Foundations, ITIL Practitioner, ITIL Intermediate, Amazon AWS System Operations, Amazon AWS Architect, Amazon AWS Developer, and CISSP.\u003c\/p\u003e\n\u003cp\u003eIn addition to his certifications and experience, Raymond's engaging instruction style makes even the most obscenely complicated or obtuse concepts relatable and understandable. Outside of class, he enjoys dominating both on the golf course and the basketball court.\u003c\/p\u003e\n\u003c\/div\u003e\u003ch3 id=\"faqs\"\u003eFAQs\u003c\/h3\u003e\u003cdiv class=\"course-sec\"\u003e\n\u003cp\u003e\u003cstrong\u003eHow much does the ITIL v4 Foundation exam cost? \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eYou can expect to pay $669 to take the ITIL 4 exam. However, the cost of the exam is included with this course.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is the ITIL 4 Foundation certification?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eAccording to Axelos, the ITIL 4 Foundation introduces an end-to-end operating model for the creation, delivery and continual improvement of technology-enabled products and services.\u003c\/p\u003e\n\u003cp\u003eThe ITIL 4 Foundation is for anyone who needs to understand the key concepts of IT and digital service delivery, and who is interested in helping their organization embrace the new service management culture. It is for professionals at the start of their ITIL 4 journey or people looking to update their existing ITIL knowledge.\u003c\/p\u003e\n\u003cp\u003eThe course will help you to understand:\u003c\/p\u003e\n\u003cul\u003e \u003cli\u003eHow modern IT and digital service organizations operate\u003c\/li\u003e \u003cli\u003eHow value streams increase speed and efficiency\u003c\/li\u003e \u003cli\u003eHow cultural or behavioral principles guide work that benefits the wider organization\u003c\/li\u003e \u003cli\u003eHow to use commonly used service management terms and concepts\u003c\/li\u003e\n\u003c\/ul\u003e \u003cp\u003e\u003cstrong\u003eDoes this course prepare you for a certification?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eYes, this course helps prepare students for the ITIL 4 Foundation exam, which is provided through PeopleCert.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow long does it take to complete this course?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eAfter you register, you will receive three (3) months to complete the course. The time allotted for completion has been calculated based on the number of course hours.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhen can I start this course?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThis course is open enrollment, so you can register and start the course whenever you are ready. Access to your course can take 24-48 business hours.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat if I don't have enough time to complete the course within the time frame provided?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThe time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact the student advising team to see what options you may have available to work out a suitable completion date. Please note that an extension fee may be charged.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat kind of support will I receive?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eOur courses are designed to accommodate various learning preferences. Depending on the course structure, you may get different forms of support. Self-paced courses are designed to be user-friendly and independent, minimizing the need for external support. In courses with instructors, our direct platform support feature includes opportunities for questions, discussions, and remediation, with email and phone support available for select courses. Our student advising team is available to guide you on program requirements and administrative requests, but they do not provide assistance with course content. Our goal is to provide you with the necessary support for success, whether it's through self-paced exploration, direct communication, or guidance from our advising team.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat happens when I complete the course? \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eUpon successfully passing the final exam, you will be awarded a certificate of completion from the school or organization that you registered through.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eAm I guaranteed a job?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eHope Training Academy courses will help you gain the skills you need to obtain an entry-level position in most cases. However, you should always research the job market in your area before enrolling.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I get financial assistance?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eHope Training Academy courses are non-credit, so they do not qualify for federal aid, FAFSA, and Pell Grant. In some states, vocational rehab or workforce development boards may provide funding to take our courses. Additionally, you may qualify for financial assistance if you meet certain requirements. Learn more about financial assistance. \u003c\/p\u003e\n\u003cp\u003e \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I get more information about this course?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eIf you have questions that are not answered on our website, representatives are available by phone. You can also call us at 1-855-532-7642 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the \"Contact Us.\"\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Hope Training Academy","offers":[{"title":"Default Title","offer_id":47318315892924,"sku":"_GES3117","price":1699.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0742\/1391\/6860\/files\/GES3117.jpg?v=1787598631","url":"https:\/\/shop.videogamepalooza.org\/products\/itil4-foundation-voucher-included","provider":"Video Game Palooza","version":"1.0","type":"link"}