{"product_id":"hotel-management","title":"Hotel Management","description":"\u003cp class=\"course-intro\"\u003eBuild real-world hotel management skills across front office, housekeeping\/maintenance, food  beverage, security, finance, marketing, HR, compliance, and sustainabilitythen validate readiness through a final exam and an applied capstone project.\u003c\/p\u003e\u003cul class=\"course-facts\"\u003e\n\u003cli\u003e100 course hrs\u003c\/li\u003e\n\u003cli\u003eCode GES623\u003c\/li\u003e\n\u003cli\u003eOpen enrollment\u003c\/li\u003e\n\u003cli\u003eSelf paced\u003c\/li\u003e\n\u003c\/ul\u003e\u003cnav class=\"course-nav\"\u003e\u003ca href=\"#overview\"\u003eOverview\u003c\/a\u003e\u003ca href=\"#objective\"\u003eObjective\u003c\/a\u003e\u003ca href=\"#outline\"\u003eOutline\u003c\/a\u003e\u003ca href=\"#requirements\"\u003eRequirements\u003c\/a\u003e\u003ca href=\"#prerequisites\"\u003ePrerequisites\u003c\/a\u003e\u003ca href=\"#instructor\"\u003eInstructor\u003c\/a\u003e\u003ca href=\"#faqs\"\u003eFAQs\u003c\/a\u003e\u003c\/nav\u003e\u003ch3 id=\"overview\"\u003eOverview\u003c\/h3\u003e\u003cdiv class=\"course-sec\"\u003e\n\u003cp\u003eModern guests expect speed, personalization, cleanliness, safety, and consistency—often all at once. Successful hotels must deliver excellent experiences while protecting the brand and driving profitability through disciplined operations, revenue management, and strong leadership. The Hotel Management course reflects the realities of today’s hospitality environment by building operational mastery across every major department that impacts guest satisfaction and business performance.\u003c\/p\u003e\n\u003cp\u003eYou will develop end-to-end competency across hotel operations, guest relations and service recovery, housekeeping standards and maintenance essentials, food safety, and food and beverage management. In this hospitality training program, learn emergency response and risk systems, budgeting\/forecasting and revenue management, marketing\/sales and events, HR leadership, and legal\/compliance requirements. The program culminates in a final exam with a capstone project where you will integrate skills to solve real hotel management challenges, which demonstrates job-ready decision-making and operational leadership.\u003c\/p\u003e\n\u003c\/div\u003e\u003ch3 id=\"objective\"\u003eObjective\u003c\/h3\u003e\u003cdiv class=\"course-sec\"\u003e\n\u003cp\u003e\u003cstrong\u003eWhat you will learn\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul style=\"list-style-type: disc;\"\u003e \u003cli\u003eExplain how core hotel departments integrate to deliver a seamless, high-quality guest experience\u003c\/li\u003e \u003cli\u003eExecute front office procedures and apply guest-relations best practices, including conflict resolution and service recovery\u003c\/li\u003e \u003cli\u003eManage quality, safety, and operational consistency through housekeeping standards, maintenance fundamentals, and risk mitigation systems\u003c\/li\u003e \u003cli\u003eApply budgeting, forecasting, accounting fundamentals, and revenue management strategies to optimize profitability\u003c\/li\u003e \u003cli\u003ePlan and manage marketing, sales, events, HR systems, compliance requirements, and modern priorities like technology and sustainability\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eHow you will benefit\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul style=\"list-style-type: disc;\"\u003e \u003cli\u003eBe prepared to step into hotel leadership with cross-department operational competence—reducing costly mistakes and improving guest consistency\u003c\/li\u003e \u003cli\u003eStrengthen guest satisfaction and loyalty through professional guest relations, service recovery, and front-line excellence\u003c\/li\u003e \u003cli\u003eImprove profitability and decision-making by confidently managing budgets, forecasts, and revenue strategy\u003c\/li\u003e \u003cli\u003eReduce risk and protect your brand through safety, security, emergency readiness, and compliance-focused operations\u003c\/li\u003e \u003cli\u003eFinish with validated readiness through a comprehensive final exam and a capstone project that mirrors real hotel management challenges and expectations\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003ch3 id=\"outline\"\u003eOutline\u003c\/h3\u003e\u003cdiv class=\"course-sec\"\u003e\u003col style=\"list-style-type: upper-roman;\"\u003e \u003cli\u003eHotel Operations \u0026amp; Management Fundamentals \u003col style=\"list-style-type: upper-alpha;\"\u003e \u003cli\u003eHospitality industry overview\u003c\/li\u003e \u003cli\u003eHotel organizational structure\u003c\/li\u003e \u003cli\u003eCore management principles\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eFront Office \u0026amp; Guest Relations \u003col style=\"list-style-type: upper-alpha;\"\u003e \u003cli\u003eFront office procedures\u003c\/li\u003e \u003cli\u003eHospitality etiquette and guest experience\u003c\/li\u003e \u003cli\u003eComplaints and conflict resolution\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eHousekeeping \u0026amp; Maintenance \u003col style=\"list-style-type: upper-alpha;\"\u003e \u003cli\u003eHousekeeping standards and workflows\u003c\/li\u003e \u003cli\u003eMaintenance and engineering essentials\u003c\/li\u003e \u003cli\u003eSafety and risk mitigation\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eFood \u0026amp; Beverage Management \u003col style=\"list-style-type: upper-alpha;\"\u003e \u003cli\u003eMenu planning and design\u003c\/li\u003e \u003cli\u003eFood production and service\u003c\/li\u003e \u003cli\u003eFood safety and hygiene\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eSecurity \u0026amp; Risk Management \u003col style=\"list-style-type: upper-alpha;\"\u003e \u003cli\u003eSecurity protocols and guest safety\u003c\/li\u003e \u003cli\u003eEmergency preparedness and incident response\u003c\/li\u003e \u003cli\u003eHospitality risk management systems\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eFinancial Management \u003col style=\"list-style-type: upper-alpha;\"\u003e \u003cli\u003eAccounting principles\u003c\/li\u003e \u003cli\u003eBudgeting and forecasting\u003c\/li\u003e \u003cli\u003eRevenue management strategies\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eMarketing, Sales \u0026amp; Event Management \u003col style=\"list-style-type: upper-alpha;\"\u003e \u003cli\u003eHospitality marketing techniques\u003c\/li\u003e \u003cli\u003eHotel sales strategies\u003c\/li\u003e \u003cli\u003eEvent planning and management\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eHuman Resource Management \u003col style=\"list-style-type: upper-alpha;\"\u003e \u003cli\u003eRecruitment and selection\u003c\/li\u003e \u003cli\u003eTraining and development\u003c\/li\u003e \u003cli\u003eMotivation and retention\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eLegal \u0026amp; Compliance \u003col style=\"list-style-type: upper-alpha;\"\u003e \u003cli\u003eHospitality law\u003c\/li\u003e \u003cli\u003eRegulations and compliance\u003c\/li\u003e \u003cli\u003eSafety and security protocols\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eTechnology, Sustainability \u0026amp; International Hospitality \u003col style=\"list-style-type: upper-alpha;\"\u003e \u003cli\u003eTechnology in hospitality\u003c\/li\u003e \u003cli\u003eSustainability and eco-tourism\u003c\/li\u003e \u003cli\u003eInternational hospitality management\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e\n\u003c\/ol\u003e\u003c\/div\u003e\u003ch3 id=\"requirements\"\u003eRequirements\u003c\/h3\u003e\u003cdiv class=\"course-sec\"\u003e\n\u003cp\u003e\u003cstrong\u003eRequirements:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eHardware Requirements:\u003c\/p\u003e\n\u003cul\u003e \u003cli\u003eThis course can be taken on either a PC, Mac, or Chromebook.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eSoftware Requirements:\u003c\/p\u003e\n\u003cul\u003e \u003cli\u003ePC: Windows 10 or later.\u003c\/li\u003e \u003cli\u003eMac: macOS 12 or later.\u003c\/li\u003e \u003cli\u003eBrowser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.\u003c\/li\u003e \u003cli\u003eAny word processing application (not included in enrollment).\u003c\/li\u003e \u003cli\u003e Microsoft Word Online \u003c\/li\u003e \u003cli\u003e Adobe Acrobat Reader .\u003c\/li\u003e \u003cli\u003eSoftware must be installed and fully operational before the course begins.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eOther:\u003c\/p\u003e\n\u003cul\u003e \u003cli\u003eEmail capabilities and access to a personal email account.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eInstructional Material Requirements:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThe instructional materials required for this course are included in enrollment and will be available online.\u003c\/p\u003e\n\u003c\/div\u003e\u003ch3 id=\"prerequisites\"\u003ePrerequisites\u003c\/h3\u003e\u003cdiv class=\"course-sec\"\u003e\n\u003cp\u003e\u003cstrong\u003ePrerequisites\u003c\/strong\u003e\u003cstrong\u003e: \u003c\/strong\u003e\u003c\/p\u003e\nNo prior experience required. Basic computer literacy and business communication is recommended. You've got questions.\u003cbr\u003e We're here to help.\u003c\/div\u003e\u003ch3 id=\"instructor\"\u003eInstructor\u003c\/h3\u003e\u003cdiv class=\"course-sec\"\u003e\n\u003cp\u003e\u003cstrong\u003eKevin Lee\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eKevin Lee is an internationally recognized luxury event designer known for producing high-profile, design-forward experiences—ranging from major awards season events (including the Academy Awards, Grammy Awards, and Primetime Emmy Awards) to over-the-top weddings, private celebrity events, and Hollywood premieres. He has designed weddings and events for high-profile clients including Bill Clinton, Barack Obama, Brad Pitt, Oprah Winfrey, Tom Cruise, Kim Kardashian, Jennifer Aniston, Drew Barrymore, Kate Hudson, Lisa Vanderpump, and Nicolas Cage. He has also custom-designed destination wedding experiences, including a wedding in Greece for Ryan Serhant of Million Dollar Listing New York.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eSam Jagger\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eSam Jagger is a luxury hospitality executive with more than two decades of leadership experience across premier hotel and resort properties in the United States. He currently serves as General Manager of The Maybourne Beverly Hills—Maybourne's first U.S. property—where he leads teams responsible for delivering world-class guest service, operational excellence, and elevated brand experiences. Prior to this role, he served as General Manager of the Fairmont Miramar Hotel \u0026amp; Bungalows in Santa Monica and previously held the role of Director of Sales \u0026amp; Marketing at the same property. He also spent ten years as Managing Director \u0026amp; Senior Vice President at Mr. C Hotels \u0026amp; Residences, contributing deep expertise in luxury operations, service standards, brand leadership, and guest experience design.\u003c\/p\u003e\n\u003c\/div\u003e\u003ch3 id=\"faqs\"\u003eFAQs\u003c\/h3\u003e\u003cdiv class=\"course-sec\"\u003e\n\u003cp\u003e\u003cstrong\u003eWhat is the average salary of a hotel manager?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eAccording to Indeed, the average salary for a hotel manager is $64,448 per year in the United States.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is a hotel manager? What does a hotel manager do?\u003c\/strong\u003e\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003e \u003c\/strong\u003eA hotel manager, also known as a hotelier or lodging manager, oversees the operations of a hotel, motel, resort, or other lodging establishment. They maintain operations and ensure guest satisfaction. In many environments, a hotel manager reviews their facility's budget and revenue to increase profitability. They also evaluate each department manager's performance and offer constructive feedback for improvement.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDoes this course prepare you for a certification?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eNo.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow long does it take to complete this course?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eAfter you register, you will receive 6 months to complete the course. The time allotted for completion has been calculated based on the number of course hours.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhen can I start this course?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThis course is open enrollment, so you can register and start the course whenever you are ready. Access to your course can take 24-48 business hours.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat if I don't have enough time to complete the course within the time frame provided?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThe time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact the student advising team to see what options you may have available to work out a suitable completion date. Please note that an extension fee may be charged.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat kind of support will I receive?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eOur courses are designed to accommodate various learning preferences. Depending on the course structure, you may get different forms of support. Self-paced courses are designed to be user-friendly and independent, minimizing the need for external support. In courses with instructors, our direct platform support feature includes opportunities for questions, discussions, and remediation, with email and phone support available for select courses. Our student advising team is available to guide you on program requirements and administrative requests, but they do not provide assistance with course content. Our goal is to provide you with the necessary support for success, whether it's through self-paced exploration, direct communication, or guidance from our advising team.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat happens when I complete the course? \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eUpon successfully passing the final exam, you will be awarded a certificate of completion from the school or organization that you registered through.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eAm I guaranteed a job?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eed2go courses will help you gain the skills you need to obtain an entry-level position in most cases. However, you should always research the job market in your area before enrolling.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I get financial assistance?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eed2go courses are non-credit, so they do not qualify for federal aid, FAFSA, and Pell Grant. In some states, vocational rehab or workforce development boards may provide funding to take our courses. Additionally, you may qualify for financial assistance if you meet certain requirements. Learn more about financial assistance. \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I get more information about this course?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eIf you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the \"Contact Us.\"\u003c\/p\u003e Related Courses Hotel Management with Executive Housekeeper \u003cbr\u003e BUNDLE $1723.00 USD Save $239.00 (12%OFF) https:\/\/careertraining.ed2go.com\/1111\/training-programs\/hotel-management-with-executive-housekeeper\/ LEARN MORE \u003ci class=\"fa fa-calendar ed-cat-week\" aria-hidden=\"true\"\u003e\u003c\/i\u003e12 Months \u003ci class=\"fa fa-clock-o ed-cat-week\" aria-hidden=\"true\"\u003e\u003c\/i\u003e160 Course Hours Household Manager \u003cbr\u003e CAREER TRAINING PROGRAM $1723.00 USD https:\/\/careertraining.ed2go.com\/1111\/training-programs\/household-manager\/ LEARN MORE \u003ci class=\"fa fa-calendar ed-cat-week\" aria-hidden=\"true\"\u003e\u003c\/i\u003e6 Months \u003ci class=\"fa fa-clock-o ed-cat-week\" aria-hidden=\"true\"\u003e\u003c\/i\u003e80 Course Hours Catering Professional \u003cbr\u003e CAREER TRAINING PROGRAM $1295.00 USD https:\/\/careertraining.ed2go.com\/1111\/training-programs\/catering-professional\/ LEARN MORE \u003ci class=\"fa fa-calendar ed-cat-week\" aria-hidden=\"true\"\u003e\u003c\/i\u003e6 Months \u003ci class=\"fa fa-clock-o ed-cat-week\" aria-hidden=\"true\"\u003e\u003c\/i\u003e100 Course Hours You've got questions.\u003cbr\u003e We're here to help.\u003c\/div\u003e","brand":"Hope Training Academy","offers":[{"title":"Default Title","offer_id":47318463971516,"sku":"_GES623","price":995.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0742\/1391\/6860\/files\/GES623.jpg?v=1787604774","url":"https:\/\/shop.videogamepalooza.org\/products\/hotel-management","provider":"Video Game Palooza","version":"1.0","type":"link"}