{"product_id":"hotel-management-with-executive-housekeeper","title":"Hotel Management with Executive Housekeeper","description":"\u003cp class=\"course-intro\"\u003eAdvance your career within the hospitality industry by learning the fundamentals of hotel management and executive housekeeping. Upon course completion, you will be ready for a career in private service and gain greater confidence when interviewing for positions in this field by demonstrating a broader skill set.\u003c\/p\u003e\u003cul class=\"course-facts\"\u003e\n\u003cli\u003e160 course hrs\u003c\/li\u003e\n\u003cli\u003eCode GES616\u003c\/li\u003e\n\u003cli\u003eOpen enrollment\u003c\/li\u003e\n\u003cli\u003eSelf paced\u003c\/li\u003e\n\u003c\/ul\u003e\u003cnav class=\"course-nav\"\u003e\u003ca href=\"#overview\"\u003eOverview\u003c\/a\u003e\u003ca href=\"#objective\"\u003eObjective\u003c\/a\u003e\u003ca href=\"#outline\"\u003eOutline\u003c\/a\u003e\u003ca href=\"#requirements\"\u003eRequirements\u003c\/a\u003e\u003ca href=\"#prerequisites\"\u003ePrerequisites\u003c\/a\u003e\u003ca href=\"#instructor\"\u003eInstructor\u003c\/a\u003e\u003ca href=\"#faqs\"\u003eFAQs\u003c\/a\u003e\u003c\/nav\u003e\u003ch3 id=\"overview\"\u003eOverview\u003c\/h3\u003e\u003cdiv class=\"course-sec\"\u003e\n\u003cp\u003eThe hospitality industry provides a variety of jobs and opportunities to advance worldwide. Learning the skills needed to manage any venue, hotel, motel, resort, or accommodation house and supervise housekeeping staff will position you for success within this growing field.\u003c\/p\u003e\n\u003cp\u003eThis course bundle will train you for managerial positions in the hospitality industry. The principles learned can be transferred to multiple accommodation types such as hotels, motels, resorts, bed and breakfasts, or any other business that provides accommodation or lodging. You will learn the different management structures of hospitality, from the front office to housekeeping, and how to organize and oversee staff.\u003c\/p\u003e\n\u003cp\u003eHotel managers and executive housekeepers must be adept at recognizing quality staff during recruitment and implement training procedures to develop their potential. You will learn the management skills necessary to serve as a supervisor to other staff members and learn how to properly train and organize a team of housekeepers.\u003c\/p\u003e\n\u003c\/div\u003e\u003ch3 id=\"objective\"\u003eObjective\u003c\/h3\u003e\u003cdiv class=\"course-sec\"\u003e\n\u003cp\u003e\u003cstrong\u003eWhat you will learn\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e \u003cli\u003eOverview of the hospitality business\u003c\/li\u003e \u003cli\u003eIntroduction to essential hotel management roles\u003c\/li\u003e \u003cli\u003eAreas of management, including staff leadership, activity and event coordination, and food and beverage roles\u003c\/li\u003e \u003cli\u003eFoundations of integrated disciplines including business management, hospitality and tourism, logistics, and record keeping\u003c\/li\u003e \u003cli\u003eThe role of an Executive Housekeeper\u003c\/li\u003e \u003cli\u003eCommunication \u0026amp; Administrative Skills\u003c\/li\u003e \u003cli\u003eDetailed level of housekeeping training\u003c\/li\u003e \u003cli\u003eAdvanced laundry skills and techniques\u003c\/li\u003e \u003cli\u003eAdvanced organizational skills\u003c\/li\u003e \u003cli\u003eAdvanced skills for entertaining guests\u003c\/li\u003e \u003cli\u003eHousehold maintenance schedules\u003c\/li\u003e \u003cli\u003eStaff management\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eHow you will benefit\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e \u003cli\u003eThis course provides fundamental knowledge and skills required to work in the hotel industry\u003c\/li\u003e \u003cli\u003eLearn the basics of hotel management without committing to years of study\u003c\/li\u003e \u003cli\u003eObtain a certificate of training\u003c\/li\u003e \u003cli\u003eImprove necessary skills to work at the highest level of housekeeping necessary to be considered a head or executive housekeeper\u003c\/li\u003e \u003cli\u003eOpportunity to increase wages associated with this higher skillset\u003c\/li\u003e \u003cli\u003eBetter prepared for a career in private service and gain higher confidence levels when interviewing for positions in this field by illustrating a broader skillset\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003ch3 id=\"outline\"\u003eOutline\u003c\/h3\u003e\u003cdiv class=\"course-sec\"\u003e\u003col style=\"list-style-type: upper-roman;\"\u003e \u003cli\u003eHotel Management \u003col style=\"list-style-type: upper-latin;\"\u003e \u003cli\u003eIntroduction: The Scope and Nature of Hotel Management \u003col style=\"list-style-type: decimal;\"\u003e \u003cli\u003eThe Hotel Industry\u003c\/li\u003e \u003cli\u003eThe Scope of the Industry\u003c\/li\u003e \u003cli\u003eThe Firm in the Hotel and Catering Industry\u003c\/li\u003e \u003cli\u003eHotel Management\u003c\/li\u003e \u003cli\u003ePlanning\u003c\/li\u003e \u003cli\u003ePolicy\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eWorkplace \u0026amp; Hotel Organization \u003col style=\"list-style-type: decimal;\"\u003e \u003cli\u003eOrganization\u003c\/li\u003e \u003cli\u003eThe Nature and Purpose of Organization\u003c\/li\u003e \u003cli\u003eThe Mechanistic View of Organization\u003c\/li\u003e \u003cli\u003eThe Human Relations View of Organization\u003c\/li\u003e \u003cli\u003eThe Systems Approach to Organization\u003c\/li\u003e \u003cli\u003eOrganization Structure\u003c\/li\u003e \u003cli\u003eThe Informal Structure\u003c\/li\u003e \u003cli\u003eHotel Organization\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eHotel Staff Management \u003col style=\"list-style-type: decimal;\"\u003e \u003cli\u003eWork Charts\u003c\/li\u003e \u003cli\u003eCommunication and Coordination\u003c\/li\u003e \u003cli\u003eStaff Management\u003c\/li\u003e \u003cli\u003eMonitoring Workloads and Work Procedures\u003c\/li\u003e \u003cli\u003eAuthority\/Chain of Command\u003c\/li\u003e \u003cli\u003eCareer Structure\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eHospitality Control Systems \u003col style=\"list-style-type: decimal;\"\u003e \u003cli\u003eSources and Storage of Information\u003c\/li\u003e \u003cli\u003eCreating and Maintaining Information\u003c\/li\u003e \u003cli\u003eCreating and Maintaining Control Systems\u003c\/li\u003e \u003cli\u003eTypes of Control\u003c\/li\u003e \u003cli\u003eProduction Control\u003c\/li\u003e \u003cli\u003eQuality Control\u003c\/li\u003e \u003cli\u003eSales Control\u003c\/li\u003e \u003cli\u003eLabor Utilization Control\u003c\/li\u003e \u003cli\u003eMaterials Control\u003c\/li\u003e \u003cli\u003eMaintenance Control\u003c\/li\u003e \u003cli\u003eFinancial Control\u003c\/li\u003e \u003cli\u003eSetting Standards and Corrective Action\u003c\/li\u003e \u003cli\u003eWork Study\u003c\/li\u003e \u003cli\u003eOrganization and Methods\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eFront Desk Operations (Reception) \u003col style=\"list-style-type: decimal;\"\u003e \u003cli\u003eThe Functions of the Front Office\u003c\/li\u003e \u003cli\u003eCustomer Service\u003c\/li\u003e \u003cli\u003eDealing with Grievances \u0026amp; Complaints\u003c\/li\u003e \u003cli\u003eUnderstanding Communication\u003c\/li\u003e \u003cli\u003eConversation Development\u003c\/li\u003e \u003cli\u003eUsing the Telephone\u003c\/li\u003e \u003cli\u003eBusiness Letters\u003c\/li\u003e \u003cli\u003ePromotions and Customer Relations\u003c\/li\u003e \u003cli\u003eClient Interpersonal Skills, Self Esteem \u0026amp; Reinforcement, etc.\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eServicing Rooms and General Cleaning \u003col style=\"list-style-type: decimal;\"\u003e \u003cli\u003eService Equipment\u003c\/li\u003e \u003cli\u003eDirect Purchase of Hire of Equipment\u003c\/li\u003e \u003cli\u003eLinen: Purchase or Hire, Choice of Fabrics, Structure and Properties of Fibers\u003c\/li\u003e \u003cli\u003eLinen Room Organization\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eBuilding and Facility Maintenance \u003col style=\"list-style-type: decimal;\"\u003e \u003cli\u003eDaily\u003c\/li\u003e \u003cli\u003ePeriodic and Planned Preventative Maintenance\u003c\/li\u003e \u003cli\u003eFrequent Maintenance Problems\u003c\/li\u003e \u003cli\u003eSafety, Furniture\u003c\/li\u003e \u003cli\u003eFittings\u003c\/li\u003e \u003cli\u003eManaging Maintenance\u003c\/li\u003e \u003cli\u003eBuilding Maintenance\u003c\/li\u003e \u003cli\u003eToilets and Locker Rooms\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eActivities Management \u003col style=\"list-style-type: decimal;\"\u003e \u003cli\u003eTour desk, gymnasium, events (e.g. Weddings, balls etc.)\u003c\/li\u003e \u003cli\u003eIn house Services\u003c\/li\u003e \u003cli\u003eRecreation Facilities\u003c\/li\u003e \u003cli\u003eGuest Information Services\u003c\/li\u003e \u003cli\u003eSwimming Pools\u003c\/li\u003e \u003cli\u003eSpa \u0026amp; Sauna Facilities\u003c\/li\u003e \u003cli\u003eActivities Management\u003c\/li\u003e \u003cli\u003eTourism\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eFood \u0026amp; Beverage Service \u003col style=\"list-style-type: decimal;\"\u003e \u003cli\u003eTypes of Food Service (e.g. Room Service, Bar, Restaurant, Coffee Shop etc.)\u003c\/li\u003e \u003cli\u003eKitchen Design \u0026amp; Equipment\u003c\/li\u003e \u003cli\u003eService Facilities\u003c\/li\u003e \u003cli\u003eFood Service Management\u003c\/li\u003e \u003cli\u003eFood Purchasing\u003c\/li\u003e \u003cli\u003eDealing with Complaints\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eExecutive Housekeeper \u003col style=\"list-style-type: upper-latin;\"\u003e \u003cli\u003eIntroduction \u003col style=\"list-style-type: decimal;\"\u003e \u003cli\u003eNature of Becoming an Executive Housekeeper\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eHousekeeping Maintenance \u003col style=\"list-style-type: decimal;\"\u003e \u003cli\u003eProfessional Cleaning – Rooms\u003c\/li\u003e \u003cli\u003eProfessional Cleaning – Objects, Areas, and Surfaces\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eLaundry \u003col style=\"list-style-type: decimal;\"\u003e \u003cli\u003eLaundry \u0026amp; Linens\u003c\/li\u003e \u003cli\u003eDry Cleaning\u003c\/li\u003e \u003cli\u003eCloset Management\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eCleaning Products \u0026amp; Tools \u003col style=\"list-style-type: decimal;\"\u003e \u003cli\u003eEssentials for Cleaning\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eOrganization \u003col style=\"list-style-type: decimal;\"\u003e \u003cli\u003eFundamentals\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eSchedules \u003col style=\"list-style-type: decimal;\"\u003e \u003cli\u003eCreating Housekeeping Schedules\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eEntertaining \u003col style=\"list-style-type: decimal;\"\u003e \u003cli\u003eTableware\u003c\/li\u003e \u003cli\u003eTable Setting \u0026amp; Service\u003c\/li\u003e \u003cli\u003eEvent Planning Support\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eStaff Management \u003col style=\"list-style-type: decimal;\"\u003e \u003cli\u003eExecutive Housekeeper Staff Managing Skills\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e\n\u003c\/ol\u003e\u003c\/div\u003e\u003ch3 id=\"requirements\"\u003eRequirements\u003c\/h3\u003e\u003cdiv class=\"course-sec\"\u003e\n\u003cp\u003e\u003cstrong\u003eRequirements:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eHardware Requirements:\u003c\/p\u003e\n\u003cul\u003e \u003cli\u003eThis course can be taken on either a PC or Mac.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eSoftware Requirements:\n\u003c\/p\u003e\n\u003cul\u003e \u003cli\u003ePC: Windows 8 or later.\u003c\/li\u003e \u003cli\u003eMac: macOS 12 or later.\u003c\/li\u003e \u003cli\u003eBrowser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.\u003c\/li\u003e \u003cli\u003e Adobe Acrobat Reader .\u003c\/li\u003e \u003cli\u003eAny word processing application.\u003c\/li\u003e \u003cli\u003eSoftware must be installed and fully operational before the course begins.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eOther:\u003c\/p\u003e\n\u003cul\u003e \u003cli\u003eEmail capabilities and access to a personal email account.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eInstructional Material Requirements:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThe instructional materials required for this course are included in enrollment and will be available online.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eRecommended Supplementary Materials:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e \u003cli\u003eDavid K. HAYES and Jack D. NINEMEIER (2016) Hotel Operations Management (3rd Edition)\u003c\/li\u003e \u003cli\u003eLeonardo INGHILLERI \u0026amp; Micah SOLOMON (2010) Exceptional Service, Exceptional Profit: The Secrets of Building a Five-Star Customer Service Organization\u003c\/li\u003e \u003cli\u003eMicah SOLOMON (2016)- The Heart of Hospitality: Great Hotel and Restaurant Leaders Share Their Secrets\u003c\/li\u003e \u003cli\u003eJokima HILLER (2015) - 7 EASY Ways to Show Your Employees YOU Care! A Booklet for Hotel Managers and Others\u003c\/li\u003e \u003cli\u003eMartha Stewart – Housekeeping\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003ch3 id=\"prerequisites\"\u003ePrerequisites\u003c\/h3\u003e\u003cdiv class=\"course-sec\"\u003e\n\u003cp\u003e\u003cstrong\u003ePrerequisites:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThere are no prerequisites to take this course.\u003c\/p\u003e You've got questions.\u003cbr\u003e We're here to help.\u003c\/div\u003e\u003ch3 id=\"instructor\"\u003eInstructor\u003c\/h3\u003e\u003cdiv class=\"course-sec\"\u003e\n\u003cp\u003e\u003cstrong\u003eMarta Perrone\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eMarta Perrone is a graduate of UCLA with a B.A. in Spanish and Linguistics and has over 30 years of experience in the Private Service Industry. She owned and managed a domestic placement agency for 20 of those years while spending the last 10 conducting training seminars, creating training materials and providing personalized in-home manuals and training.\u003c\/p\u003e\n\u003cp\u003eMarta Perrone es una graduada de UCLA con un Bachillerato en Artes en Español y Lingüística y tiene más de 30 años de experiencia en la Industria de Servicios Privados. Ella fue propietaria y administradora de una agencia de colocación doméstica durante 20 de esos años mientras pasaba los últimos 10 conduciendo seminarios de capacitación, creando materiales de capacitación y proporcionando manuales y capacitación personalizados en el hogar.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eThea Roberts\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThea Roberts is an instructor with a background in business administration. Previously, she was a finance officer and employment advisor. She also held a position in the Washington State Ombudsman Program. Roberts holds a Bachelor of Commerce and a Master of Arts.\u003c\/p\u003e\n\u003c\/div\u003e\u003ch3 id=\"faqs\"\u003eFAQs\u003c\/h3\u003e\u003cdiv class=\"course-sec\"\u003e\n\u003cp\u003e\u003cstrong\u003eDoes this course prepare you for a certification?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eNo.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhen can I start this course?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThis course is open enrollment, so you can register and start the course whenever you are ready. Access to your course can take 24-48 business hours.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow long does it take to complete this course?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eAfter you register, you will receive (12) months to complete the course. The time allotted for completion has been calculated based on the number of course hours.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat if I don't have enough time to complete the course within the time frame provided?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eIf you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee will be charged. If you are funded through a third-party organization, approval may also be required.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat kind of support will I receive?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eOur courses are designed to accommodate various learning preferences. Depending on the course structure, you may get different forms of support. Self-paced courses are designed to be user-friendly and independent, minimizing the need for external support. In courses with instructors, our direct platform support feature includes opportunities for questions, discussions, and remediation, with email and phone support available for select courses. Our student advising team is available to guide you on program requirements and administrative requests, but they do not provide assistance with course content. Our goal is to provide you with the necessary support for success, whether it's through self-paced exploration, direct communication, or guidance from our advising team.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat happens when I complete the course? \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eUpon successfully passing the final exam, you will be awarded a certificate of completion from the school or organization that you registered through.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eAm I guaranteed a job?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eed2go courses will help you gain the skills you need to obtain an entry-level position in most cases. However, you should always research the job market in your area before enrolling.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I get financial assistance?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eed2go courses are non-credit, so they do not qualify for federal aid, FAFSA, and Pell Grant. In some states, vocational rehab or workforce development boards may provide funding to take our courses. Additionally, you may qualify for financial assistance if you meet certain requirements. Learn more about financial assistance. \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I get more information about this course?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eIf you have questions that are not answered on our website, representatives are available via LIVE chat. You can also call us at 1-877-221-5151 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the \"Contact Us.\"\u003c\/p\u003e Related Courses Household Manager \u003cbr\u003e CAREER TRAINING PROGRAM $1723.00 USD https:\/\/careertraining.ed2go.com\/actx\/training-programs\/household-manager\/ LEARN MORE \u003ci class=\"fa fa-calendar ed-cat-week\" aria-hidden=\"true\"\u003e\u003c\/i\u003e6 Months \u003ci class=\"fa fa-clock-o ed-cat-week\" aria-hidden=\"true\"\u003e\u003c\/i\u003e80 Course Hours Basic Housekeeping \u003cbr\u003e CAREER TRAINING PROGRAM $643.00 USD https:\/\/careertraining.ed2go.com\/actx\/training-programs\/basic-housekeeping\/ LEARN MORE \u003ci class=\"fa fa-calendar ed-cat-week\" aria-hidden=\"true\"\u003e\u003c\/i\u003e6 Months \u003ci class=\"fa fa-clock-o ed-cat-week\" aria-hidden=\"true\"\u003e\u003c\/i\u003e50 Course Hours Ama de Casa Bilingüe \u003cbr\u003e CAREER TRAINING PROGRAM $643.00 USD https:\/\/careertraining.ed2go.com\/actx\/training-programs\/ama-de-casa-bilingue\/ LEARN MORE \u003ci class=\"fa fa-calendar ed-cat-week\" aria-hidden=\"true\"\u003e\u003c\/i\u003e6 Months \u003ci class=\"fa fa-clock-o ed-cat-week\" aria-hidden=\"true\"\u003e\u003c\/i\u003e50 Course Hours You've got questions.\u003cbr\u003e We're here to help.\u003c\/div\u003e","brand":"Hope Training Academy","offers":[{"title":"Default Title","offer_id":47318464037052,"sku":"_GES616","price":3495.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0742\/1391\/6860\/files\/GES616.jpg?v=1787604777","url":"https:\/\/shop.videogamepalooza.org\/products\/hotel-management-with-executive-housekeeper","provider":"Video Game Palooza","version":"1.0","type":"link"}