{"product_id":"executive-assistant-with-microsoft-office-specialist-associate-certification-training-vouchers-inclu","title":"Executive Assistant with Microsoft Office Specialist (MOS) Associate (Vouchers Included)","description":"\u003cp class=\"course-intro\"\u003ePrepare for a career as an executive assistant while gaining in-demand certifications, including the Certified Administrative Professional (CAP) and Microsoft Office Specialist (MOS) Associate. This comprehensive training covers office management, communication, and advanced Microsoft Office skills, with exam vouchers included to help you get certified.\u003c\/p\u003e\u003cul class=\"course-facts\"\u003e\n\u003cli\u003e480 course hrs\u003c\/li\u003e\n\u003cli\u003eCode GES2084\u003c\/li\u003e\n\u003cli\u003eOpen enrollment\u003c\/li\u003e\n\u003cli\u003eSelf paced\u003c\/li\u003e\n\u003c\/ul\u003e\u003cnav class=\"course-nav\"\u003e\u003ca href=\"#overview\"\u003eOverview\u003c\/a\u003e\u003ca href=\"#objective\"\u003eObjective\u003c\/a\u003e\u003ca href=\"#outline\"\u003eOutline\u003c\/a\u003e\u003ca href=\"#requirements\"\u003eRequirements\u003c\/a\u003e\u003ca href=\"#prerequisites\"\u003ePrerequisites\u003c\/a\u003e\u003ca href=\"#instructor\"\u003eInstructor\u003c\/a\u003e\u003ca href=\"#faqs\"\u003eFAQs\u003c\/a\u003e\u003c\/nav\u003e\u003ch3 id=\"overview\"\u003eOverview\u003c\/h3\u003e\u003cdiv class=\"course-sec\"\u003e\n\u003cp\u003eTo support leadership, executive assistants must be able to manage all aspects of an office environment, from planning to software. This course will help you earn the two top credentials for executive assistants: Certified Administrative Professional (CAP) and Microsoft Office Specialist (MOS) Associate.\u003c\/p\u003e\n\u003cp\u003eYou will learn the intricacies of organizational communication, office and records management, and human resources fundamentals, among other topics. You will then learn advanced use of Microsoft Office applications Word, Excel, and PowerPoint. Holding a Microsoft Office Specialist (MOS) Associate certification signifies that you have a deep level of Microsoft Office and gives you an edge as an executive assistant.\u003c\/p\u003e\n\u003cp\u003eOn course completion, you will receive vouchers to take the CAP exam and the Microsoft Office Specialist (MOS) Associate Certification exams. The vouchers cover the exam fees to sit for the certifying exam upon eligibility. Proctor fees may apply, which are not included.\u003c\/p\u003e\n\u003c\/div\u003e\u003ch3 id=\"objective\"\u003eObjective\u003c\/h3\u003e\u003cdiv class=\"course-sec\"\u003e\n\u003cp\u003e\u003cstrong\u003eWhat you will learn\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e \u003cli\u003eDevelop basic practical and managerial skills\u003c\/li\u003e \u003cli\u003eThe fundamentals of administrative roles including human resources, financial responsibilities, and event and project management\u003c\/li\u003e \u003cli\u003ePrepare for the IAAP Certified Administrative Professional exam\u003c\/li\u003e \u003cli\u003eAdvanced skills need to effectively use the Microsoft Office suite\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eHow you will benefit\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e \u003cli\u003eDevelop a high level of understanding of the Certified Administrative Professional (CAP) body of knowledge\u003c\/li\u003e \u003cli\u003eDevelop communication skills that will allow you to thrive in a professional environment\u003c\/li\u003e \u003cli\u003eSet yourself apart from competitors by receiving management training\u003c\/li\u003e \u003cli\u003eReceive IAAP Membership and Study Guide upon qualification for the CAP exam\u003c\/li\u003e \u003cli\u003eExplore your abilities as a leader and learn how to masterfully manage people and projects\u003c\/li\u003e \u003cli\u003eSet yourself up for success in an administrative career by learning relevant real-world skills\u003c\/li\u003e \u003cli\u003eBe prepared for the MOS Associate Certification exams\u003c\/li\u003e \u003cli\u003eGain critical Microsoft Office skills and apply them in the workplace\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003ch3 id=\"outline\"\u003eOutline\u003c\/h3\u003e\u003cdiv class=\"course-sec\"\u003e\u003col style=\"list-style-type: upper-roman;\"\u003e \u003cli\u003eMicrosoft Office Specialist \u003col style=\"list-style-type: upper-alpha;\"\u003e \u003cli\u003eIntroduction to Excel\u003c\/li\u003e \u003cli\u003eIntermediate Excel\u003c\/li\u003e \u003cli\u003eAdvanced Excel\u003c\/li\u003e \u003cli\u003eFinal Excel Exam\u003c\/li\u003e \u003cli\u003eIntroduction to Word\u003c\/li\u003e \u003cli\u003eIntermediate Word\u003c\/li\u003e \u003cli\u003eAdvanced Word\u003c\/li\u003e \u003cli\u003eIntroduction to PowerPoint\u003c\/li\u003e \u003cli\u003eAdvanced PowerPoint\u003c\/li\u003e \u003cli\u003eIntroduction to Microsoft Outlook\u003c\/li\u003e \u003cli\u003eAdvanced Microsoft Outlook\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eCertified Administrative Professional \u003col style=\"list-style-type: upper-alpha;\"\u003e \u003cli\u003eOrganizational Communication (Part 1) \u003col\u003e \u003cli\u003eUnderstanding the Workplace Team\u003c\/li\u003e \u003cli\u003eInteracting with Stakeholders\u003c\/li\u003e \u003cli\u003eCommunication Essentials\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eOrganizational Communication (Part 2) \u003col\u003e \u003cli\u003eNetworking\u003c\/li\u003e \u003cli\u003eMotivation, Leadership, And Change Management\u003c\/li\u003e \u003cli\u003ePublic Speaking\u003c\/li\u003e \u003cli\u003eInternational Business\u003c\/li\u003e \u003cli\u003eOrganizational Structures And Systems\u003c\/li\u003e \u003cli\u003eLegal And Ethical Issues\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eBusiness Writing and Document Production \u003col\u003e \u003cli\u003eBusiness Writing\u003c\/li\u003e \u003cli\u003eSoftware Applications\u003c\/li\u003e \u003cli\u003eManaging Hardware and Software\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eTechnology and Information Distribution \u003col\u003e \u003cli\u003eInformation Systems\u003c\/li\u003e \u003cli\u003eTelephone and Electronic Communication\u003c\/li\u003e \u003cli\u003eCopyright Laws and Intellectual Property\u003c\/li\u003e \u003cli\u003eResearch and Analysis\u003c\/li\u003e \u003cli\u003eManaging Remote Meetings\u003c\/li\u003e \u003cli\u003eInformation Distribution and Storage\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eOffice and Records Management \u003col\u003e \u003cli\u003eFiling Standards\u003c\/li\u003e \u003cli\u003eFile Security\u003c\/li\u003e \u003cli\u003eCreating Workspaces\u003c\/li\u003e \u003cli\u003eManaging Materials and Supplies\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eEvent and Project Management \u003col\u003e \u003cli\u003eEvent Scheduling And Management\u003c\/li\u003e \u003cli\u003eTravel Planning\u003c\/li\u003e \u003cli\u003eMeeting Coordination\u003c\/li\u003e \u003cli\u003eProject Management And Negotiations\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eHuman Resources \u003col\u003e \u003cli\u003eHuman Resources Terminology and Processes\u003c\/li\u003e \u003cli\u003eEmployee Handbooks, Training, and Standard Operating Procedures\u003c\/li\u003e \u003cli\u003eEmployee Records and Evaluation\u003c\/li\u003e \u003cli\u003eStaffing And Onboarding\u003c\/li\u003e \u003cli\u003eHuman Resource Law and Harassment\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eFinancial Functions \u003col\u003e \u003cli\u003eBudgeting Basics\u003c\/li\u003e \u003cli\u003eIntroduction to Financial Statements\u003c\/li\u003e \u003cli\u003eIntroduction to Banking and Statement Reconciliation\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eWorkplace Behaviors and Activities (Part 1) \u003col\u003e \u003cli\u003eGoal Setting and Creativity\u003c\/li\u003e \u003cli\u003eProblem Solving and Decision Making\u003c\/li\u003e \u003cli\u003eTime Management and Stress Management\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eWorkplace Behaviors and Activities (Part 2) \u003col\u003e \u003cli\u003ePlanning And Controlling\u003c\/li\u003e \u003cli\u003eMultitasking\u003c\/li\u003e \u003cli\u003eGenerational Distinctions\u003c\/li\u003e \u003cli\u003eDiversity and Inclusion\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eWorkplace Behaviors and Activities (Part 3) \u003col\u003e \u003cli\u003eSupply chain management\u003c\/li\u003e \u003cli\u003ePurchasing and logistics\u003c\/li\u003e \u003cli\u003eScheduling\u003c\/li\u003e \u003cli\u003eCustomer service\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eBecoming an Administrative Assistant and Advancing Your Career \u003col\u003e \u003cli\u003eDuties and Traits\u003c\/li\u003e \u003cli\u003ePosition Options\u003c\/li\u003e \u003cli\u003eSeeking Employment\u003c\/li\u003e \u003cli\u003eCareer Planning\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eManagement Training \u003col style=\"list-style-type: upper-alpha;\"\u003e \u003cli\u003eFinancial and Accounting Management\u003c\/li\u003e \u003cli\u003eMarketing Management\u003c\/li\u003e \u003cli\u003eStrategic Management in Operations\u003c\/li\u003e \u003cli\u003eLegal Issues in Operations\u003c\/li\u003e \u003cli\u003eLegal Aspects of Contracts\u003c\/li\u003e \u003cli\u003eTax Issues\u003c\/li\u003e \u003cli\u003eOrganizational Development and Change\u003c\/li\u003e \u003cli\u003eNegotiating Strategies\u003c\/li\u003e \u003cli\u003eBusiness Best Practices\u003c\/li\u003e \u003cli\u003eOrganization Leadership and Decision Making\u003c\/li\u003e \u003cli\u003eProject Management for Executives\u003c\/li\u003e \u003cli\u003eSeven Management Disciplines\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e\n\u003c\/ol\u003e\u003c\/div\u003e\u003ch3 id=\"requirements\"\u003eRequirements\u003c\/h3\u003e\u003cdiv class=\"course-sec\"\u003e\n\u003cp\u003e\u003cstrong\u003eRequirements:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eHardware Requirements:\u003c\/p\u003e\n\u003cul\u003e \u003cli\u003eThis course must be taken on a PC. Macs are not compatible.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eSoftware Requirements:\u003c\/p\u003e\n\u003cul\u003e \u003cli\u003ePC: Windows 10 or later.\u003c\/li\u003e \u003cli\u003eBrowser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.\u003c\/li\u003e \u003cli\u003eMicrosoft Office 365, 2021 or 2019 (not included in enrollment). While you can use an older version of Microsoft Office, if you do, there will be some differences between your version and what you see in the course.\u003c\/li\u003e \u003cli\u003e Adobe Acrobat Reader .\u003c\/li\u003e \u003cli\u003eSoftware must be installed and fully operational before the course begins.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eOther:\u003c\/p\u003e\n\u003cul\u003e \u003cli\u003eEmail capabilities and access to a personal email account.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eInstructional Material Requirements:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThe instructional materials required for this course are included in enrollment. Textbook assignments in each lesson of the CAP course will be linked to the eBook for the designated reading.\u003c\/p\u003e\n\u003cul\u003e \u003cli\u003eThe Administrative Professional: Technology and Procedures, (eBook only)\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eThe following textbooks will be shipped to you approximately 7-10 business days after enrollment in the Management Training course:\u003c\/p\u003e\n\u003cul\u003e \u003cli\u003e\u003cem\u003eManaging by the Numbers: A Commonsense Guide to Understanding and using your Company's Financials\u003c\/em\u003e\u003c\/li\u003e \u003cli\u003e\u003cem\u003eStrategic Planning - A Pragmatic Guide\u003c\/em\u003e\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003ePlease note: You will receive a digital book if the physical book is on backorder.\u003c\/strong\u003e\u003c\/p\u003e\n\u003c\/div\u003e\u003ch3 id=\"prerequisites\"\u003ePrerequisites\u003c\/h3\u003e\u003cdiv class=\"course-sec\"\u003e\n\u003cp\u003e\u003cstrong\u003ePrerequisites:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eYou should have basic keyboarding and computer skills, be comfortable navigating the Internet and using email, and have an understanding of a word-processing program (such as Word). This course is intended for anyone interested in developing their management skills. You should also be comfortable using a personal computer and be familiar with Windows software.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCertification Requirements:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCertified Administrative Professional (CAP)\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eYou must have previous experience as an administrative assistant to be eligible to sit for the Certified Administrative Professional certification exam.\u003c\/p\u003e\n\u003cp\u003eCandidates must meet specific education and administrative office support professional experience, which are:\u003c\/p\u003e\n\u003cul\u003e \u003cli\u003eNo College Degree - 4 years of relevant work experience is required\u003c\/li\u003e \u003cli\u003eAssociates Degree - 3 years of relevant work experience is required\u003c\/li\u003e \u003cli\u003eBachelor's Degree - 2 years of relevant work experience is required\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eAll relevant work experience must have been earned within the last ten years.\u003c\/p\u003e\n\u003cp\u003eRelevant work experience qualifies as office and administrative professionals who engage in some, if not all, of the following:\u003c\/p\u003e\n\u003cul\u003e \u003cli\u003eCommunicate within the organization (both verbal and written)\u003c\/li\u003e \u003cli\u003eConduct business writing, including proofreading and editing\u003c\/li\u003e \u003cli\u003eMaintain office functions and record keeping\u003c\/li\u003e \u003cli\u003ePlan meetings, events, and arrange travel\u003c\/li\u003e \u003cli\u003eManage projects\u003c\/li\u003e \u003cli\u003eEngage in or support human relations activities, such as hiring and compliance issues\u003c\/li\u003e \u003cli\u003eMaintain budgets and basic accounting functions\u003c\/li\u003e \u003cli\u003eManage time and other resources for themselves and others\u003c\/li\u003e \u003cli\u003eUtilize technology, including virtual and mobile, with strong computer and internet research skills\u003c\/li\u003e \u003cli\u003eCoordinate communications between internal staff and\/or external clients\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003ePlease visit for more detailed information on eligibility.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eMicrosoft Office Specialist (MOS) Associate\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eTo earn the Microsoft Office Specialist: Associate certification, pass three of the following exams:\u003c\/p\u003e\n\u003cp\u003eFor students using Microsoft Office 2019\/2021:\u003c\/p\u003e\n\u003cul\u003e \u003cli\u003eMO-100: Microsoft Word\u003c\/li\u003e \u003cli\u003eMO-200: Microsoft Excel\u003c\/li\u003e \u003cli\u003eMO-300: Microsoft PowerPoint\u003c\/li\u003e \u003cli\u003eMO-400: Microsoft Outlook\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eFor students using Microsoft Office 365:\u003c\/p\u003e\n\u003cul\u003e \u003cli\u003eMO-11: Microsoft Word\u003c\/li\u003e \u003cli\u003eMO-210: Microsoft Excel\u003c\/li\u003e \u003cli\u003eMO-310: Microsoft PowerPoint\u003c\/li\u003e \u003cli\u003eMO-400: Microsoft Outlook\u003c\/li\u003e\n\u003c\/ul\u003e You've got questions.\u003cbr\u003e We're here to help.\u003c\/div\u003e\u003ch3 id=\"instructor\"\u003eInstructor\u003c\/h3\u003e\u003cdiv class=\"course-sec\"\u003e\n\u003cp\u003e\u003cstrong\u003eKatrina McBride\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eKatrina McBride's career reflects extensive experience in organizational leadership, marketing strategies, and market development in multinational corporate environments. Her leadership abilities have been utilized to develop new programs and functional areas. In director-level positions for Nortel Networks, she led strategy for competitive intelligence, emerging markets, and lead generation. McBride holds an M.A. in organizational management and a B.S. in psychology.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eKatherine Squires Pang\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eKatherine Squires Pang, J.D., LL.M., M.Ed has practiced law with since 1983. She has served as an adjunct faculty member in the Graduate School of Management at the University of Texas, Dallas, and has been an adjunct faculty member of many universities, including New York University and the University of California, Irvine. She received her B.A. in 1980 from Clark University, her J.D. from the University of Dayton Law School in 1982, her LL.M in Taxation from Georgetown University Law School in 1983, and her M.Ed from the University of Texas in 2001.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eJerry L. Partridge\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eJerry L. Partridge is a Certified Project Management Professional with experience as a project and program manager for a major retail organization. He is a certified instructor for IBM project management courses and hosts university seminars for project managers seeking certification. He has worked extensively with the Project Management Institute, previously leading a team that developed a practice standard for Earned Value Management Systems and volunteering as a subject matter expert for an update to the Project Management Body of Knowledge (PMBOK). Partridge holds a Master of Business Administration from Central Michigan University and a Bachelor of Science from Texas A\u0026amp;M University.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eBecky Swaim\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eBecky Swaim has taught since 2000, focusing on Administrative Assistant Fundamentals, Administrative Assistant Applications, and Individual Excellence. She holds a Bachelor of Arts in Speech Communication from California State University, Long Beach. Her experience includes managing large staff in medical billing and collections and as a program manager to various medical practices.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eTracy Berry\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eTracy Berry has been a senior graphic designer\/programmer, instructor, and consultant since 1993. She helps organizations optimize and streamline data solutions. She teaches both onsite and online courses and has her CTT (Certified Technical Trainer) certification. Tracy specializes in teaching graphics, desktop publishing, web design, reporting\/productivity applications, Microsoft Office, as well as the creation of online courses with software from leading vendors.\u003c\/p\u003e\n\u003c\/div\u003e\u003ch3 id=\"faqs\"\u003eFAQs\u003c\/h3\u003e\u003cdiv class=\"course-sec\"\u003e\n\u003cp\u003e\u003cstrong\u003eDoes this course prepare you for a certification?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eYes. You will be prepared for the Certified Administrative Professional (CAP) certification offered by the International Association of Administrative Professionals (IAAP).\u003c\/p\u003e\n\u003cp\u003eYou will also will be prepared for the Microsoft Office Specialist (MOS) certification exams for PowerPoint, Outlook, Word, and Excel. For students using Microsoft Office 2019\/2021, we recommend the MO-100, MO-200, MO-300, and MO-400 exams, and the MO-110, MO-210, MO-310, and MO-400 exams for Microsoft Office 365 users.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow much can I earn with a CAP certification? \u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eAccording to Zippia, the average salary for an administrative professional in the U.S. is $39,486. Administrative professional salaries typically range between $23,000 and $65,000 a year. The average hourly rate for administrative professionals is $18.98 per hour.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat will I do as an administrative professional?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eAs an administrative professional, you will play an important role in keeping an office organized and functioning efficiently. You will perform routine clerical tasks such as answering phones and drafting messages. Administrative professionals will also organize files, schedule appointments, and support other employees within the office. As an administrative professional, you may also be responsible for greeting guests who visit your organization.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat education do I need to become an administrative professional?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eFor most administrative professional positions, you will need a high school diploma or equivalent as well as some training which can be obtained in an online course like this one. There is a lot of competition for good administrative professional jobs, so getting formal training and earning a certification will put you ahead of the competition and make you more desirable to employers.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eAre administrative professionals in demand?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eYes, administrative professionals are in demand, but there is expected to be little change in the total number of open positions in this field through 2026 according to the Bureau of Labor Statistics. Technology is expected to play a major role in this profession, so your understanding of courses like those in the Microsoft Office Suite will help you land coveted positions.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhere do administrative professionals work?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eAdministrative professionals typically work full time hours, between 35- 40 hours per week in an office environment, though some do work part time. It is even possible to work from home depending on your duties and your employer. You will spend large amounts of time in front of a computer using various software courses. You will also interact with other people on a daily basis either in person or via the phone.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat qualities should a good administrative professional have?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eIn order to be a good administrative professional, you will need good communication skills as you will be responsible for working with people at many different levels within the organization. You will also need good organizational skills, a detail-oriented personality, and the ability to keep information you encounter private and confidential. In addition, you'll need to have good time management as well as the ability to prioritize tasks, and you will need to be dependable and reliable no matter what tasks you're assigned. Finally, you'll need to know how to provide good customer service.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow many exam vouchers will I receive with this course?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eYou will receive four exam vouchers, one voucher for the CAP exam and three vouchers for the Microsoft exams.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhen can I start this course?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThis course is open enrollment, so you can register and start the course whenever you are ready. Access to your course can take 24-48 business hours.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow long does it take to complete this course?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eAfter you register, you will receive 18 months to complete the course. The time allotted for completion has been calculated based on the number of course hours.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat if I don't have enough time to complete the course within the time frame provided?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eIf you are unable to complete the course, contact your Student Advisor to help you work out a suitable completion date. Please note that an extension fee will be charged. If you are funded through a third-party organization, approval may also be required.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat kind of support will I receive?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eOur courses are designed to accommodate various learning preferences. Depending on the course structure, you may get different forms of support. Self-paced courses are designed to be user-friendly and independent, minimizing the need for external support. In courses with instructors, our direct platform support feature includes opportunities for questions, discussions, and remediation, with email and phone support available for select courses. Our student advising team is available to guide you on program requirements and administrative requests, but they do not provide assistance with course content. Our goal is to provide you with the necessary support for success, whether it's through self-paced exploration, direct communication, or guidance from our advising team.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat happens when I complete the course?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eUpon successfully passing the final exam, you will be awarded a certificate of completion from the school or organization that you registered through.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eAm I guaranteed a job?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eHope Training Academy courses will help you gain the skills you need to obtain an entry-level position in most cases. However, you should always research the job market in your area before enrolling.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I get financial assistance?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eHope Training Academy courses are non-credit, so they do not qualify for federal aid, FAFSA, and Pell Grant. In some states, vocational rehab or workforce development boards may provide funding to take our courses. Additionally, you may qualify for financial assistance if you meet certain requirements. Learn more about financial assistance. \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I get more information about this course?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eIf you have questions that are not answered on our website, representatives are available by phone. You can also call us at 1-855-532-7642 during regular business hours to have your questions promptly answered. 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