{"product_id":"certified-administrative-professional","title":"Certified Administrative Professional (Voucher Included)","description":"\u003cp class=\"course-intro\"\u003eThis course prepares you to sit for the Certified Administrative Professional (CAP) exam offered by the International Association of Administrative Professionals (IAAP). IAAP membership, Exam study guide, and exam voucher included.\u003c\/p\u003e\u003cul class=\"course-facts\"\u003e\n\u003cli\u003e100 course hrs\u003c\/li\u003e\n\u003cli\u003eCode GES291\u003c\/li\u003e\n\u003cli\u003eOpen enrollment\u003c\/li\u003e\n\u003cli\u003eSelf paced\u003c\/li\u003e\n\u003c\/ul\u003e\u003cnav class=\"course-nav\"\u003e\u003ca href=\"#overview\"\u003eOverview\u003c\/a\u003e\u003ca href=\"#objective\"\u003eObjective\u003c\/a\u003e\u003ca href=\"#outline\"\u003eOutline\u003c\/a\u003e\u003ca href=\"#requirements\"\u003eRequirements\u003c\/a\u003e\u003ca href=\"#prerequisites\"\u003ePrerequisites\u003c\/a\u003e\u003ca href=\"#instructor\"\u003eInstructor\u003c\/a\u003e\u003ca href=\"#faqs\"\u003eFAQs\u003c\/a\u003e\u003c\/nav\u003e\u003ch3 id=\"overview\"\u003eOverview\u003c\/h3\u003e\u003cdiv class=\"course-sec\"\u003e\n\u003cp\u003eTo be a successful administrative professional, you must possess the skills to handle a wide variety of workplace tasks and scenarios. The Certified Administrative Professional (CAP) course serves two purposes. First, it prepares you to take the CAP exam offered by the International Association of Administrative Professionals (IAAP). Second, it provides you with a broad selection of essential skills and knowledge to effectively work as an administrative assistant in fields including education, technology, government, and medicine.\u003c\/p\u003e\n\u003cp\u003eIn this Certified Administrative Professional course, you will learn the basics of workplace administration as well as how to begin and grow a successful career as an administrative professional. It also covers the intricacies of organizational communication, office and records management, and human resources fundamentals, among other topics. You will also learn to effectively write for business, produce documents, and utilize informational technology as you prepare to achieve your administrative professional certification.\u003c\/p\u003e\n\u003cp\u003eYou will gain event and project management skills, which include virtual meeting coordination—a skill that has become increasingly useful. Each CAP course module concludes with a quiz, helping you to effectively track your progress and test your skills. Your Certified Administrative Professional training includes IAAP membership, an exam study guide, and an exam voucher that covers the fee for the IAPP certification exam.\u003c\/p\u003e\n\u003c\/div\u003e\u003ch3 id=\"objective\"\u003eObjective\u003c\/h3\u003e\u003cdiv class=\"course-sec\"\u003e\n\u003cp\u003e\u003cstrong\u003eWhat you will learn\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e \u003cli\u003eUnderstand how to write business documents\u003c\/li\u003e \u003cli\u003eManaging information storage and distribution\u003c\/li\u003e \u003cli\u003eRecognize professional workplace activities and behaviors\u003c\/li\u003e \u003cli\u003eDiscover best practices for managing events and meetings, travel, projects, and materials\u003c\/li\u003e \u003cli\u003eIdentify key components of legal issues, and human resource policy and management\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eHow you will benefit\u003c\/strong\u003e\u003c\/p\u003e\n\u003cul\u003e \u003cli\u003eObtain a broad selection of essential skills and knowledge to effectively work as an administrative assistant in fields including education, technology, government, and medicine\u003c\/li\u003e \u003cli\u003eDevelop a career plan and resume that will be reviewed by an instructor\u003c\/li\u003e \u003cli\u003ePrepare to register and sit for the IAAP Certified Administrative Professional certification exam that will give you a competitive edge in the marketplace\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003c\/div\u003e\u003ch3 id=\"outline\"\u003eOutline\u003c\/h3\u003e\u003cdiv class=\"course-sec\"\u003e\u003col style=\"list-style-type: upper-roman;\"\u003e \u003cli\u003eOrganizational Communication (Part 1) \u003col style=\"list-style-type: upper-alpha;\"\u003e \u003cli\u003eUnderstanding the Workplace Team\u003c\/li\u003e \u003cli\u003eInteracting with Stakeholders\u003c\/li\u003e \u003cli\u003eCommunication Essentials\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eOrganizational Communication (Part 2) \u003col style=\"list-style-type: upper-alpha;\"\u003e \u003cli\u003eNetworking\u003c\/li\u003e \u003cli\u003eMotivation, Leadership, And Change Management\u003c\/li\u003e \u003cli\u003ePublic Speaking\u003c\/li\u003e \u003cli\u003eInternational Business\u003c\/li\u003e \u003cli\u003eOrganizational Structures And Systems\u003c\/li\u003e \u003cli\u003eLegal And Ethical Issues\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eBusiness Writing and Document Production \u003col style=\"list-style-type: upper-alpha;\"\u003e \u003cli\u003eBusiness Writing\u003c\/li\u003e \u003cli\u003eSoftware Applications\u003c\/li\u003e \u003cli\u003eManaging Hardware and Software\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eTechnology and Information Distribution \u003col style=\"list-style-type: upper-alpha;\"\u003e \u003cli\u003eInformation Systems\u003c\/li\u003e \u003cli\u003eTelephone and Electronic Communication\u003c\/li\u003e \u003cli\u003eCopyright Laws and Intellectual Property\u003c\/li\u003e \u003cli\u003eResearch and Analysis\u003c\/li\u003e \u003cli\u003eManaging Remote Meetings\u003c\/li\u003e \u003cli\u003eInformation Distribution and Storage\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eOffice and Records Management \u003col style=\"list-style-type: upper-alpha;\"\u003e \u003cli\u003eFiling Standards\u003c\/li\u003e \u003cli\u003eFile Security\u003c\/li\u003e \u003cli\u003eCreating Workspaces\u003c\/li\u003e \u003cli\u003eManaging Materials and Supplies\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eEvent and Project Management \u003col style=\"list-style-type: upper-alpha;\"\u003e \u003cli\u003eEvent Scheduling And Management\u003c\/li\u003e \u003cli\u003eTravel Planning\u003c\/li\u003e \u003cli\u003eMeeting Coordination\u003c\/li\u003e \u003cli\u003eProject Management And Negotiations\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eHuman Resources \u003col style=\"list-style-type: upper-alpha;\"\u003e \u003cli\u003eHuman Resources Terminology and Processes\u003c\/li\u003e \u003cli\u003eEmployee Handbooks, Training, and Standard Operating Procedures\u003c\/li\u003e \u003cli\u003eEmployee Records and Evaluation\u003c\/li\u003e \u003cli\u003eStaffing And Onboarding\u003c\/li\u003e \u003cli\u003eHuman Resource Law and Harassment\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eFinancial Functions \u003col style=\"list-style-type: upper-alpha;\"\u003e \u003cli\u003eBudgeting Basics\u003c\/li\u003e \u003cli\u003eIntroduction to Financial Statements\u003c\/li\u003e \u003cli\u003eIntroduction to Banking and Statement Reconciliation\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eWorkplace Behaviors and Activities (Part 1) \u003col style=\"list-style-type: upper-alpha;\"\u003e \u003cli\u003eGoal Setting and Creativity\u003c\/li\u003e \u003cli\u003eProblem Solving and Decision Making\u003c\/li\u003e \u003cli\u003eTime Management and Stress Management\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eWorkplace Behaviors and Activities (Part 2) \u003col style=\"list-style-type: upper-alpha;\"\u003e \u003cli\u003ePlanning And Controlling\u003c\/li\u003e \u003cli\u003eMultitasking\u003c\/li\u003e \u003cli\u003eGenerational Distinctions\u003c\/li\u003e \u003cli\u003eDiversity and Inclusion\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eWorkplace Behaviors and Activities (Part 3) \u003col style=\"list-style-type: upper-alpha;\"\u003e \u003cli\u003eSupply chain management\u003c\/li\u003e \u003cli\u003ePurchasing and logistics\u003c\/li\u003e \u003cli\u003eScheduling\u003c\/li\u003e \u003cli\u003eCustomer service\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e \u003cli\u003eBecoming an Administrative Assistant and Advancing Your Career \u003col style=\"list-style-type: upper-alpha;\"\u003e \u003cli\u003eDuties and Traits\u003c\/li\u003e \u003cli\u003ePosition Options\u003c\/li\u003e \u003cli\u003eSeeking Employment\u003c\/li\u003e \u003cli\u003eCareer Planning\u003c\/li\u003e \u003c\/ol\u003e \u003c\/li\u003e\n\u003c\/ol\u003e\u003c\/div\u003e\u003ch3 id=\"requirements\"\u003eRequirements\u003c\/h3\u003e\u003cdiv class=\"course-sec\"\u003e\n\u003cp\u003e\u003cstrong\u003eRequirements:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eHardware Requirements:\u003c\/p\u003e\n\u003cul\u003e \u003cli\u003eThis course can be taken on either a PC, Mac, or Chromebook.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eSoftware Requirements:\u003c\/p\u003e\n\u003cul\u003e \u003cli\u003ePC: Windows 10 or later.\u003c\/li\u003e \u003cli\u003eMac: macOS 12 or later.\u003c\/li\u003e \u003cli\u003eBrowser: The latest version of Google Chrome or Mozilla Firefox are preferred. Microsoft Edge and Safari are also compatible.\u003c\/li\u003e \u003cli\u003e Microsoft Word Online \u003c\/li\u003e \u003cli\u003e Adobe Acrobat Reader .\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eSoftware must be installed and fully operational before the course begins.\u003c\/p\u003e\n\u003cp\u003eOther:\u003c\/p\u003e\n\u003cul\u003e \u003cli\u003eEmail capabilities and access to a personal email account.\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003e\u003cstrong\u003eInstructional Material Requirements:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThe instructional materials required for this course are included in enrollment. The following digital textbook for this course is accessed via links in the course lessons:\u003c\/p\u003e\n\u003cul\u003e\u003c\/ul\u003e \u003cul\u003e \u003cli\u003e\u003cem\u003eThe Administrative Professional: Technology and Procedures (eBook)\u003c\/em\u003e\u003c\/li\u003e \u003c\/ul\u003e\n\u003c\/div\u003e\u003ch3 id=\"prerequisites\"\u003ePrerequisites\u003c\/h3\u003e\u003cdiv class=\"course-sec\"\u003e\n\u003cp\u003e\u003cstrong\u003ePrerequisites:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThere are no prerequisites to take this course. However, you should be familiar with using a personal computer, mouse, and keyboard. You should be comfortable in a Windows environment and have the ability to launch and close activities and navigate to information stored on the computer. You should also have an ability to manage files and folders.\u003c\/p\u003e\n\u003cp\u003e\u003cstrong\u003eCertification Requirements:\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eYou must have previous experience as an administrative assistant to be eligible to sit for the Certified Administrative Professional certification exam.\u003c\/p\u003e\n\u003cp\u003eCandidates must meet specific education and administrative office support professional experience, which are:\u003c\/p\u003e\n\u003cul\u003e \u003cli\u003eNo College Degree - 4 years of relevant work experience is required\u003c\/li\u003e \u003cli\u003eAssociates Degree - 3 years of relevant work experience is required\u003c\/li\u003e \u003cli\u003eBachelor's Degree - 2 years of relevant work experience is required\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003eAll relevant work experience must have been earned within the last ten years. CAP certification is designed for office and administrative professionals who engage in the following:\u003c\/p\u003e\n\u003cul\u003e \u003cli\u003eCommunicate within the organization (both verbal and written)\u003c\/li\u003e \u003cli\u003eConduct business writing, including proofreading and editing\u003c\/li\u003e \u003cli\u003eMaintain office functions and record keeping\u003c\/li\u003e \u003cli\u003ePlan meetings, events, and arrange travel\u003c\/li\u003e \u003cli\u003eMaintain budgets and basic accounting functions\u003c\/li\u003e \u003cli\u003eManage time and other resources for themselves and others\u003c\/li\u003e \u003cli\u003eUtilize technology, including virtual and mobile, with strong computer and internet research skills\u003c\/li\u003e \u003cli\u003eCoordinate communications between internal staff and\/or external clients\u003c\/li\u003e\n\u003c\/ul\u003e\n\u003cp\u003ePlease visit for more detailed information on eligibility.\u003c\/p\u003e You've got questions.\u003cbr\u003e We're here to help.\u003c\/div\u003e\u003ch3 id=\"instructor\"\u003eInstructor\u003c\/h3\u003e\u003cdiv class=\"course-sec\"\u003e\n\u003cp\u003e\u003cstrong\u003eBecky Swaim\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eBecky Swaim has taught since 2000, focusing on Administrative Assistant Fundamentals, Administrative Assistant Applications, and Individual Excellence. She holds a Bachelor of Arts in Speech Communication from California State University, Long Beach. Her experience includes managing large staff in medical billing and collections and as a program manager to various medical practices.\u003c\/p\u003e\n\u003c\/div\u003e\u003ch3 id=\"faqs\"\u003eFAQs\u003c\/h3\u003e\u003cdiv class=\"course-sec\"\u003e\n\u003cp\u003e\u003cstrong\u003eWhat is a Certified Administrative Professional? What does a Certified Administrative Professional do?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eSecretaries and administrative assistants help an organization run efficiently. They use computer software to create spreadsheets, manage databases, and prepare presentations, reports, and documents. They also may negotiate with vendors, buy supplies, and manage stockrooms or corporate libraries. Secretaries and administrative assistants also set up appointments and use videoconferencing and other office equipment. Specific job duties vary by experience, job title, and specialty, but they work in almost every sector of the economy, including schools, government, and private corporations.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow much can I earn with a CAP certification?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eAccording to ZipRecruiter, the average salary for a Certified Administrative Professional in the U.S. is $44,338. Administrative professional salaries typically range between $24,500 and $68,500 a year. The average hourly rate for administrative professionals is $21 per hour.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eDoes this course prepare you for a certification?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eYes, you will be prepared for the Certified Administrative Professional (CAP) certification offered by the International Association of Administrative Professionals (IAAP). Please visit IAAP for more detailed information on eligibility and applying for the exam.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhen can I start the course?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThis course is open enrollment, so you can register and start the course as soon as you are ready. Access to your course can take 24-48 business hours.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow long does it take to complete this course?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThis course is self-paced and open enrollment, so you can start when you want and finish at your own pace. When you register, you'll receive six (6) months to complete the course.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat if I don't have enough time to complete my course within the time frame provided?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThe time allotted for course completion has been calculated based on the number of course hours. However, if you are unable to complete the course, contact the student advising team to see what options you may have available to work out a suitable completion date. Please note that an extension fee may be charged.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat kind of support will I receive?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eOur courses are designed to accommodate various learning preferences. Depending on the course structure, you may get different forms of support. Self-paced courses are designed to be user-friendly and independent, minimizing the need for external support. In courses with instructors, our direct platform support feature includes opportunities for questions, discussions, and remediation, with email and phone support available for select courses. Our student advising team is available to guide you on program requirements and administrative requests, but they do not provide assistance with course content. Our goal is to provide you with the necessary support for success, whether it's through self-paced exploration, direct communication, or guidance from our advising team.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat happens when I complete the course?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eUpon successful completion of the course, you will be awarded a Certificate of Completion.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eAm I guaranteed a job?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThis course will provide you with the skills you need to obtain an entry-level position in most cases. Potential students should always do research on the job market in their area before registering.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eCan I get financial assistance?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThis course is non-credit, so it does not qualify for federal aid, FAFSA and Pell Grant. In some states, vocational rehab or workforce development boards will pay for qualified students to take our courses. Additionally, some students may qualify for financial assistance when they enroll, if they meet certain requirements. Financing is available from select schools. Learn more about financial assistance. \u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eHow can I get more information about this course?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eIf you have questions that are not answered on our website, representatives are available by phone. You can also call us at 1-855-532-7642 during regular business hours to have your questions promptly answered. If you are visiting us during non-business hours, please send us a question using the \"Contact Us\" form.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat will I do as an administrative professional?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eAs an administrative professional, you will play an important role in keeping an office organized and functioning efficiently. You will perform routine clerical tasks such as answering phones and drafting messages. Administrative professionals will also organize files, schedule appointments, and support other employees within the office. As an administrative professional, you may also be responsible for greeting guests who visit your organization.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat education do I need to become an administrative professional?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eFor most administrative professional positions, you will need a high school diploma or equivalent as well as some training which can be obtained in an online course like this one. There is a lot of competition for good administrative professional jobs, so getting formal training and earning a certification will put you ahead of the competition and make you more desirable to employers.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat is the average salary of an administrative professional?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eThe median salary across all office and administrative support positions according to the Bureau of Labor Statistics is nearly $35,000 per year. Your salary will vary depending on the type of administrative job you choose. For example, a financial clerk earns a median salary of $38,680 while a receptionist earns $28,390 and secretaries earn $37,870. According to a research study conducted by Microsoft, entry-level professionals who obtain a certification can earn almost $16,000 more per year than those without certification.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eAre administrative professionals in demand?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eYes, administrative professionals are in demand, but there is expected to be little change in the total number of open positions in this field through 2026 according to the Bureau of Labor Statistics. Technology is expected to play a major role in this profession, so your understanding of courses like those in the Microsoft Office Suite will help you land coveted positions.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhere do administrative professionals work?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eAdministrative professionals typically work full time hours, between 35- 40 hours per week in an office environment, though some do work part time. It is even possible to work from home depending on your duties and your employer. You will spend large amounts of time in front of a computer using various software courses. You will also interact with other people on a daily basis either in person or via the phone.\u003c\/p\u003e \u003cp\u003e\u003cstrong\u003eWhat qualities should a good administrative professional have?\u003c\/strong\u003e\u003c\/p\u003e\n\u003cp\u003eIn order to be a good administrative professional, you will need good communication skills as you will be responsible for working with people at many different levels within the organization. You will also need good organizational skills, a detail-oriented personality, and the ability to keep information you encounter private and confidential. In addition, you'll need to have good time management as well as the ability to prioritize tasks, and you will need to be dependable and reliable no matter what tasks you're assigned. Finally, you'll need to know how to provide good customer service.\u003c\/p\u003e\n\u003c\/div\u003e","brand":"Hope Training Academy","offers":[{"title":"Default Title","offer_id":47318456238268,"sku":"_GES291","price":3495.0,"currency_code":"USD","in_stock":true}],"thumbnail_url":"\/\/cdn.shopify.com\/s\/files\/1\/0742\/1391\/6860\/files\/GES291.jpg?v=1787604331","url":"https:\/\/shop.videogamepalooza.org\/products\/certified-administrative-professional","provider":"Video Game Palooza","version":"1.0","type":"link"}