FAQ
Frequently Asked Questions
About Our Organization
Q: Is Video Game Palooza really a nonprofit?
A: Yes! Video Game Palooza is a registered 501(c)(3) nonprofit organization. All proceeds from sales support our mission of leveling up lives through gaming.
Q: How does my purchase help?
A: Every dollar from your purchase goes directly toward supporting our charitable programs and operations. You're not just buying a game - you're making a difference!
Products & Condition
Q: How do you grade your games?
A: We use industry-standard grading:
- New/Sealed: Factory sealed, never opened
- CIB (Complete in Box): Game, manual, and case all included
- Cart/Disc Only: Game only, no case or manual
- Loose: Game cartridge or disc only
Q: Are your games tested?
A: Yes! Every game is tested to ensure it works properly before being listed for sale.
Ordering & Shipping
Q: How long does shipping take?
A: Orders typically ship within 1-2 business days. Standard shipping takes 3-7 business days depending on your location.
Q: Do you ship internationally?
A: Currently, we only ship within the United States. We hope to offer international shipping in the future!
Q: Can I combine orders?
A: Yes! We're happy to combine shipping for multiple items. Just place your orders and contact us before we ship.
Returns & Issues
Q: What if my game doesn't work?
A: Contact us immediately! We stand behind every sale and will work with you to make it right - whether that's a replacement or refund.
Q: Can I return a game I don't like?
A: We offer 30-day returns on all items. See our Shipping & Returns page for full details.
Still Have Questions?
Contact us at info@videogamepalooza.org - we're happy to help!